Extra Buttons/Links for Display.html

Hello,
I’d like to add some links where “Open” “Comment” “Reply” "Resolve"
are. I’d like to add a “Quick Resolve” and a “Stall” link if possible.
I know that
http://Domain/Ticket/Display.html?Status=resolved&id=12345
http://Domain/Ticket/Display.html?Status=stalled&id=12345
Will work, I just don’t know how to get them up there, and Show up like
the “Open” shows up only when the ticket is in a status other than open.

IE: Quick Resolve will be hidden when the ticket is resolved, etc…

Scott Benson
A1 Networks
(707)570-2021 x203

Scott,

Copy  the "Tabs" file from "/share/html/Ticket/Elements/" to your local 

directory “/local/html/Ticket/Elements”. You may have to create some of
those “local” directories if you have never done this before. Once you
have a “local” version of the “Tabs” file, you will need to look inside
to see how those tab options are set up. I re-wrote most of the whole
section (after lines # 153 and @44) to get what I wanted. I also had to
play with it a bit to get the desired actions & results. Hey, that’s
what testing is for, right? Hope this helps.

Kenn
LBNLOn 7/10/2008 2:33 PM, Scott Benson wrote:

Hello,
I’d like to add some links where “Open” “Comment” “Reply” "Resolve"
are. I’d like to add a “Quick Resolve” and a “Stall” link if possible.
I know that
http://Domain/Ticket/Display.html?Status=resolved&id=12345
http://Domain/Ticket/Display.html?Status=stalled&id=12345
Will work, I just don’t know how to get them up there, and Show up like
the “Open” shows up only when the ticket is in a status other than open.

IE: Quick Resolve will be hidden when the ticket is resolved, etc…

Actually in this case you can use callbacks, read about that on the
wiki. Callbacks is better way than local/html dir.On Fri, Jul 11, 2008 at 2:04 AM, Kenneth Crocker KFCrocker@lbl.gov wrote:

Scott,

   Copy  the "Tabs" file from "/share/html/Ticket/Elements/" to your local

directory “/local/html/Ticket/Elements”. You may have to create some of
those “local” directories if you have never done this before. Once you
have a “local” version of the “Tabs” file, you will need to look inside
to see how those tab options are set up. I re-wrote most of the whole
section (after lines # 153 and @44) to get what I wanted. I also had to
play with it a bit to get the desired actions & results. Hey, that’s
what testing is for, right? Hope this helps.

Kenn
LBNL

On 7/10/2008 2:33 PM, Scott Benson wrote:

Hello,
I’d like to add some links where “Open” “Comment” “Reply” "Resolve"
are. I’d like to add a “Quick Resolve” and a “Stall” link if possible.
I know that
http://Domain/Ticket/Display.html?Status=resolved&id=12345
http://Domain/Ticket/Display.html?Status=stalled&id=12345
Will work, I just don’t know how to get them up there, and Show up like
the “Open” shows up only when the ticket is in a status other than open.

IE: Quick Resolve will be hidden when the ticket is resolved, etc…


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