ExternalAuth User creation in RT

Hi,

I’ve got RT::Authen::ExternalAuth successfully working and it’s
validating my users against my LDAP server. I disabled (commented out)
the disabled-user check as I’ll tinker with that later - this is for
testing for now.

Anyway, my account can login to the web interface. Admittedly, I added
the AutoCreate and WebExternalAuto after I’d already logged in once, but
in the Users table in the RT3 database, I can see my account. However,
it does not show up on the web interface so I cannot assign any rights
to it. I have create-ticket security enabled for anyone so my account
is able to create tickets and see them in the queue.

On a side-note, I haven’t gotten any email from the web-interface yet.
I have yet to setup the procmail but it still should be able to send
mail if I understand it corrrectly.

Note: I do not know much about Perl so please take that into
consideration in any reply which may require Perl modifications. :slight_smile:

Thanks!
Keith

I found that the issue was in the order I did this in. I dropped the
database and re-initialized it with the parameters set and now it’s all
working great as far as permissions. New users are showing up properly
under “Users” in RT.

Now to get the mail working…

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Keith A McDermott wrote:

Not sure what your setup is, but if you’re interested, I have mail
working well (so far) with Exchange 2003 and Postfix. No fetchmail; all
live-fire.

It’s ExternalAuth itself I can’t seem to get working right. Got
derailed into another project last week, but if my postfix / exchange
setups would be useful to you, you’re welcome to 'em.

Rob Munsch
IT Administrator
http://www.PhillyCarShare.org
Our wheels. Your freedom.
215-730-0988 x138

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Keith A McDermott
Sent: Tuesday, December 02, 2008 4:49 PM
Cc: rt-users@lists.bestpractical.com
Subject: [rt-users] [Solved] ExternalAuth User creation in RT

I found that the issue was in the order I did this in. I dropped the
database and re-initialized it with the parameters set and now it’s
all
working great as far as permissions. New users are showing up
properly
under “Users” in RT.

Now to get the mail working…

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Keith A McDermott wrote:

Hi,

I’ve got RT::Authen::ExternalAuth successfully working and it’s
validating my users against my LDAP server. I disabled (commented
out)

the disabled-user check as I’ll tinker with that later - this is for
testing for now.

Anyway, my account can login to the web interface. Admittedly, I
added

the AutoCreate and WebExternalAuto after I’d already logged in once,
but

in the Users table in the RT3 database, I can see my account.
However,

it does not show up on the web interface so I cannot assign any
rights

to it. I have create-ticket security enabled for anyone so my
account

is able to create tickets and see them in the queue.

On a side-note, I haven’t gotten any email from the web-interface
yet.

I have yet to setup the procmail but it still should be able to send
mail if I understand it corrrectly.

Note: I do not know much about Perl so please take that into
consideration in any reply which may require Perl modifications.
:slight_smile:

Robert Munsch.vcf (141 Bytes)

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf
Of Robert Munsch
Sent: Tuesday, December 02, 2008 2:51 PM
To: Keith A McDermott
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] [Solved] ExternalAuth User creation in RT

Not sure what your setup is, but if you’re interested, I have
mail working well (so far) with Exchange 2003 and Postfix.
No fetchmail; all live-fire.

It’s ExternalAuth itself I can’t seem to get working right.
Got derailed into another project last week, but if my
postfix / exchange setups would be useful to you, you’re
welcome to 'em.

I’m interested in your configuration for Exchange, since I’m running it here and am setting up RT 3.8.1. I’ll be digging into ExternalAuth later this week for the AD setup, but getting the mailer working would be nice.

Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Tel: (408) 240-1239
Cell: (650) 704-6633

I’m going to be using this with procmail, but it could be nice anyway to
see as a starting point.

Keith McDermott
Desktop Support Specialist - PCN
Physics Department, Purdue University

Web: http://www.physics.purdue.edu/pcn
E-mail: kmcdermo@purdue.edu
Phone: (765)496-2202
Address:525 Northwestern Avenue
West Lafayette, IN 47907

Check out our new documentation at:
http://www.physics.purdue.edu/PCN/doc/wiki

Robert Munsch wrote: