Hi RT List,
I am in the process of setting up RT3.8 for an evaluation as we seek a
replacement for our current horrendous support ticketing system.
Apologies if the issues are simple configuration ones, but I am not
familiar with Perl or CPAN (aside from following instructions to get a
Bugzilla installation up running with Apache mod-perl).
I set up an Ubuntu 8.10 LAMP server and installed RT 3.8. That went
smoothly and RT is running.
I run into problems with ExternalAuth…
I have read the ExternalAuth wiki page
(http://wiki.bestpractical.com/view/ExternalAuth) and a thread
describing how this was accomplished
(http://www.gossamer-threads.com/lists/rt/users/77286) but my major
problem at this point is that I can’t seem to get ExternalAuth
installed. I attempted installing with CPAN, but that resulted in:
Warning: Cannot install RT::Authen::ExternalAuth, don’t know what it is.
Try the command
to find objects with matching identifiers.
So, I followed the manual install instructions, but when I run
The response is
Cannot determine perl version info from
Cannot determine author info from lib/RT/Authen/ExternalAuth.pm
Cannot determine license info from lib/RT/Authen/ExternalAuth.pm
Using RT configuration from /opt/rt3/lib/RT.pm:
./etc => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/etc
./html => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/html
./lib => /opt/rt3/local/plugins/RT-Authen-ExternalAuth/lib
Cannot determine perl version info from lib/RT/Authen/ExternalAuth.pm
Writing Makefile for RT::Authen::ExternalAuth
Can anyone inform me of what I am doing wrong here?