ExternalAuth - attr_map used to populate Custom Fields?

RT Users
1

This is a simple question that I suspect probably has a complicated answer:

Can I use the attr_map to map Active Directory attributes to Request Tracker for Custom Fields?

I would like to pull in some additional attributes such as ‘company’ and ‘title’ and populate some Custom Fields that I created for Users.

Any advice?

Kevin Elliott
Networking Specialist II
Alaska Department of Revenue, ASD-IT
(907) 465-2314

2

This is a simple question that I suspect probably has a complicated answer:

Can I use the attr_map to map Active Directory attributes to Request Tracker for Custom
Fields?

I would like to pull in some additional attributes such as company' and title’ and populate
some Custom Fields that I created for Users.

You likely want the RT-Extension-LDAPImport extension, which has
support for
UserCF.Foo => ‘title’

-kevin