ExternalAuth + Anonymous emails to queue

Hi all,

I’m using RT with ExternalAuth (v 0.8); everything works perfectly fine

with respect to ldap/AD authentication and access.

However, I’m trying to allow a single queue to receive requests from any

email address (ie. @gmail , etc) without knowing who the end user is
and

without creating accounts for these folks…

On the Queue, I have Everyone with the following rights:

CommentOnTicket

CreateTicket

ModifyTicket

ReplyToTicket

SeeQueue

ShowTicket

Is it possible to do this without a major hack/reconfig ?

Thanks

Sean McHugh

VP, Dir. of Global Services

Grey Group

p. 212-546-1926

m. smchugh@grey.com

c. 917-916-8644

Hi all,

I’m using RT with ExternalAuth (v 0.8); everything works perfectly
fine

with respect to ldap/AD authentication and access.

However, I’m trying to allow a single queue to receive requests from
any

email address (ie. @gmail , etc) without knowing who the end user is
and

without creating accounts for these folks…

I don’t think you can avoid creating an account for each requestor
email address. It’s fundamental to the way RT knows where to send
notifications to. The user doesn’t have to exist in your LDAP/AD
database; it’s only created locally within RT itself.

Tim

The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.

Would there be a way to add LDAP users to a group for privilege
escalation while leaving the others as unprivileged accounts?On Mar 31, 2009, at 11:20 PM, Tim Cutts wrote:

On 31 Mar 2009, at 12:04 am, Mchugh, Sean wrote:

Hi all,

I’m using RT with ExternalAuth (v 0.8); everything works perfectly
fine

with respect to ldap/AD authentication and access.

However, I’m trying to allow a single queue to receive requests from
any

email address (ie. @gmail , etc) without knowing who the end user is
and

without creating accounts for these folks…

I don’t think you can avoid creating an account for each requestor
email address. It’s fundamental to the way RT knows where to send
notifications to. The user doesn’t have to exist in your LDAP/AD
database; it’s only created locally within RT itself.

Tim


The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered in England with number 2742969, whose registered
office is 215 Euston Road, London, NW1 2BE.


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