All,
I run an external perl script as a weekly cronjob to synchronize LDAP
updates with our Users in RT. It uses the RT libraries so that I can
get access to RT variables and methods and log. Everything works fine
until I try to update the record, at that point it fails.
I don’t think it’s a permissions user and I create my user object like
this with the system user…
my $UserObj = RT::User->new($RT::SystemUser);
Upon advice from Mike Peachey, I added the following to my update
statement so I could retrieve some error messages…
my ($method_success, $method_msg) = $UserObj->Update(
AttributesRef => @fields,
ARGSRef => %ARGS);
That didn’t seem to make any difference and no messages were returned.
I then added an “or die” to the end of that line like this…
my ($method_success, $method_msg) = $UserObj->Update(
AttributesRef => @fields,
ARGSRef => %ARGS) or die “Cant update record\n”;
This actually produced some error messages at least…
From my log…
[Fri Feb 22 12:56:37 2008] [warning]: Attempted to rollback a
transaction with none in progress at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 747
DBIx::SearchBuilder::Handle::EndTransaction(‘RT::Handle=HASH(0x935585c)’
, ‘Action’, ‘rollback’, ‘Force’, ‘undef’) called at
/usr/lib/perl5/site_perl/5.8.8/DBIx/SearchBuilder/Handle.pm line 788
DBIx::SearchBuilder::Handle::Rollback(‘RT::Handle=HASH(0x935585c)’)
called at /opt/rt3/lib/RT.pm line 360
RT::ANON(‘Cant update record\x{a}’) called at
local/RT-LDAP-Cron-Cleanup.pl line 147
RT::CHECK_LDAP_RECORD(41) called at
local/RT-LDAP-Cron-Cleanup.pl line 100
(/usr/lib/perl5/5.8.8/Carp.pm:272)
[Fri Feb 22 12:56:37 2008] [crit]: Cant update record
(/opt/rt3/lib/RT.pm:361)
I’m not sure how to verify this but it seems like my script doesn’t have
access to that Update method. Perhaps, I’m not loading the libraries
properly…
package USER_LOCAL;
use lib ‘/opt/rt3/local/lib/RT’;
use User_Local;
package RT;
use lib ‘/opt/rt3/lib’;
use RT;
BTW, I started this new thread because I didn’t want to hijack Mr.
Robert’s since I no longer think we are having a similar problem.
I did attach my script…
Thanks for any help,
Craig Patterson
Application Developer/SDE Administrator
Northrop Grumman IT/City of Grand Rapids
(616)456-3645
crpatter@grcity.us
RT-LDAP-Cron-Cleanup.pl (5.12 KB)