“M” == Michael S Liebman firstname.lastname@example.org writes:
M> ... It is strongly encouraged that you use the M> API for accessing the RT database. It takes care of all the M> complications for you.
One of our managers found rt-q on http://www.amsterdamned.org/~bc/rt/
but that package requires values no longer exported in RT3 — is
there any method to extract ticket information in RT3 in a format that
could be imported into other software? (such as CSV or XML)