Is there a way to make it so the RT Data can be made accessable via a
simplified GUI other then the one provided by RT? We have individuals
who need a very ‘slim’ view of the data, and giving them a login would
be too much information and too ‘direct’ for their access.
What I would like is the ability to have certain tickets via a query
somehow, be able to be externally exported on a regular basis to another
webserver where it can be accessed.
RT could be accessed using it’s REST interface.
Also, the API could be installed on another machine
and the database accessed over the network, but that
could be a security issue. I think that there soon
will be a SOAP interface, or something similar.
-ToddOn Thu, Oct 21, 2004 at 09:11:47AM -0500, Rodney Caston wrote:
Is there a way to make it so the RT Data can be made accessable via a
simplified GUI other then the one provided by RT? We have individuals
who need a very ‘slim’ view of the data, and giving them a login would
be too much information and too ‘direct’ for their access.What I would like is the ability to have certain tickets via a query
somehow, be able to be externally exported on a regular basis to another
webserver where it can be accessed.
Be sure to check out the RT wiki at http://wiki.bestpractical.com