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Is there an easy way to export a set of tickets (say, all tickets in one
or more specific queues) so they can be inserted into another RT instance?
Here’s the situation:
I’ll be setting up a new RT instance that will start out using a database
that currently is running on another (older) RT 3.x.x system. This means,
presumably, just moving that database over (and upgrading it because of
schema changes in the newer version of RT).
Meanwhile, I have another existing RT, at version 3.4.5, from which I’ll
eventually want to move some or all tickets into that new RT.
Any suggestions on the best (if any) way to do this?
Thanks.
Mike
Mike Friedman IST/System and Network Security
mikef@ack.Berkeley.EDU 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
Socrates and Berkeley Scholars Web Hosting Services Have Been Retired | Web Platform Services http://security.berkeley.edu
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