Exporting Statistics3 graphics

RT Users
1

Dear List,

Statistics is pretty cool, but not everyone has the time to drill down
into the specific graphs. What I’d like to do is write a front-end
page that called via url string a particular graph.

Not sure how to perform that – the url just shows something like
http://myserver.com/Statistics/CallsQueueDay/index.html .

How would I then pass the rest of the variables so that it would be able to see
the graph for say 10 days’ worth in the Main queue with weekends checked?

Thanks … I am pretty programmer illiterate when it comes to RT, not for
lack of trying but more for lack of skill with Mason / Perl.

2

Dave,
To do what you want, you’d have to do the queries that the stats
package does to get the data, then graph it yourself. The page that
shows with the table on it generates a link to a CGI program that
generates the graphic, where the URL contains the data that will be
graphed. So, you’d have to get the data first, then you could graph it
yourself.

I think there should be a way to code up a URL that will take

you to a specific statistics chart, coding the queue names, time period,
etc into the URL, but I’m not personally familiar enough with Mason to
tell you how to do that.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: Dave Dennis [mailto:dmd@speakeasy.org]
Sent: Tuesday, May 04, 2004 7:22 PM
To: RT-Users
Subject: [rt-users] exporting Statistics3 graphics

Dear List,

Statistics is pretty cool, but not everyone has the time to drill down
into the specific graphs. What I’d like to do is write a front-end
page that called via url string a particular graph.

Not sure how to perform that – the url just shows something like
http://myserver.com/Statistics/CallsQueueDay/index.html .

How would I then pass the rest of the variables so that it would be
able
to see
the graph for say 10 days’ worth in the Main queue with weekends
checked?

Thanks … I am pretty programmer illiterate when it comes to RT, not
for
lack of trying but more for lack of skill with Mason / Perl.

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