I would love it if RT had the ability to add/export an Outlook calendar appointment or reminder from inside a ticket. I’m thinking of something like a button in RT that says, “Create calendar reminder” and then prompts you to fill in the paramaters; type of calendar item (Outlook), dates, reminder, etc., and then that appointment would be added to your Outlook calendar; something almost exactly like the process for creating a new appointment in Outlook. Right now, I have to manually go to Outlook and create a calendar reminder for an RT ticket there, so it’d be very useful if RT could take the due date of a ticket and automatically create an Outlook calendar entry for that due date. Is there any integration out there like that already?
I realize RT already had due dates, but I have not spent any time on trying to configure those due dates to have reminders that pop up on the screen or send emails to you (is that even possible? To have RT send you an email reminder when a due date for a ticket is approaching?).