Hi,
I have an RT-3.8.10 with two queues, behind Exchange 2010. On the
Exchange side, each queue is set up as a “contact”, which forwards over to
the RT box. /etc/aliases has the typical call to “|rt-mailgate --queue
QUEUENAME --action correspond --url http://rt/” for each queue.
One of the queues accepts and deals with attachments just fine, and that
queue has existed on RT for many years, through several versions. The
other queue, which is pretty new, does not accept attachments – by that I
mean the only thing in the ticket is a winmail.dat file.
As far as I can tell, they are configured the same way, both on Exchange
and on RT – but its entirely possible I’m missing something, as I
wouldn’t call myself a subject matter expert on either one.
Using Google, I found several links where people had similar problems.
One solution I found was to put a call to /usr/bin/tnef in the pipeline in
front of rt-mailgate. smrsh didn’t like that, even though I did install
tnef and symlink it in /etc/smrsh (the error indicates that smrsh doesn’t
like more than one pipe). In any case, that didn’t seem to apply, since
only ONE of my queues is having this problem, and the other works.
On the RT wiki, I searched for “tnef” and “winmail.dat”, and found nothing.
Any thoughts would be much appreciated…
-Matt-
You must deactivate the “send RTF messages” on the exchange contact.
We had the same problem here but with exchange 2007.
-ChrisAm 27.10.2011 01:54, schrieb Matt Sturtz:
Hi,
I have an RT-3.8.10 with two queues, behind Exchange 2010. On the
Exchange side, each queue is set up as a “contact”, which forwards over to
the RT box. /etc/aliases has the typical call to “|rt-mailgate --queue
QUEUENAME --action correspond --url http://rt/” for each queue.
One of the queues accepts and deals with attachments just fine, and that
queue has existed on RT for many years, through several versions. The
other queue, which is pretty new, does not accept attachments – by that I
mean the only thing in the ticket is a winmail.dat file.
As far as I can tell, they are configured the same way, both on Exchange
and on RT – but its entirely possible I’m missing something, as I
wouldn’t call myself a subject matter expert on either one.
Using Google, I found several links where people had similar problems.
One solution I found was to put a call to /usr/bin/tnef in the pipeline in
front of rt-mailgate. smrsh didn’t like that, even though I did install
tnef and symlink it in /etc/smrsh (the error indicates that smrsh doesn’t
like more than one pipe). In any case, that didn’t seem to apply, since
only ONE of my queues is having this problem, and the other works.
On the RT wiki, I searched for “tnef” and “winmail.dat”, and found nothing.
Any thoughts would be much appreciated…
-Matt-
Thanks – not sure how I missed that, I must have looked at these settings
5 different times…
In Exchange 2010, the option is called “Use MAPI rich text format”, and
its on the General tab of hte contact.
-Matt-
Matt and Chris,
Thanks for posting the specific toggle on the list. To help future RT
users with this problem, I created
http://requesttracker.wikia.com/wiki/Winmail.dat
ThomasOn 10/27/2011 12:50 PM, Matt Sturtz wrote:
Thanks – not sure how I missed that, I must have looked at these settings
5 different times…
In Exchange 2010, the option is called “Use MAPI rich text format”, and
its on the General tab of hte contact.
-Matt-
You must deactivate the “send RTF messages” on the exchange contact.
We had the same problem here but with exchange 2007.
-Chris