Expand Toolbar stopped working

Hey,

I have a user here that is trying to add a comment into a message in a
ticket and the Expanded Toolbar in the message box has disappeared. Has
anybody experience this in IE 8? It works in firefox but its stopped
wowkring in IE 8. Is it java base?

Thanks,

Michael Neuschafer

PC Support Specialist

National Stores Inc.

(310) 436 - 2150