Execute scripts -

I’m setting up my cron jobs to alert my users of certain ticket criteria.
If a ticket has no owner for 5 hours I send an alert.

So far it works great, sending notifications via email. However I want to
add something other than email. We’re using pushbullet for Nagios alerts
and I’d like to do the same here.
Has anyone done anything for this? I know that pushover has a mail gateway
however PushBullet has stated they have no such intentions.

I’ve been looking around for ways to do this but so far had little success.

From bash I just -
curl --header ‘Authorization: Bearer 1234567890987654321’ -X POST
https://api.pushbullet.com/v2/pushes --header ‘Content-Type:
application/json’ --data-binary ‘{“type”: “note”, “title”: “Note Title”,
“body”: “Note Body”}’

How did you set up your cron jobs to alert your users if a ticket has no
owner for 5 hours?
I need to set up the same thing.

Thank you, JonathanOn 04/16/2015 02:07 PM, Matt Wells wrote:

I’m setting up my cron jobs to alert my users of certain ticket
criteria. If a ticket has no owner for 5 hours I send an alert.
So far it works great, sending notifications via email. However I
want to add something other than email. We’re using pushbullet for
Nagios alerts and I’d like to do the same here.
Has anyone done anything for this? I know that pushover has a mail
gateway however PushBullet has stated they have no such intentions.

I’ve been looking around for ways to do this but so far had little
success.
From bash I just -
curl --header ‘Authorization: Bearer 1234567890987654321’ -X POST
https://api.pushbullet.com/v2/pushes --header ‘Content-Type:
application/json’ --data-binary ‘{“type”: “note”, “title”: “Note
Title”, “body”: “Note Body”}’

To send out the alerts at 5 hours of no updates you need
’RT::Condition::UntouchedInBusinessHours’

The Cron Job
./rt-crontool --search RT::Search::ActiveTicketsInQueue
–search-arg Example_queue --condition
RT::Condition::UntouchedInBusinessHours --condition-arg 1 --action
RT::Action::NotifyGroup --action-arg “Example_Group” --transaction first
–template “Update_your_tickets”

Break Down
bin/rt-crontool # Cron tool

Search in the Example_queue queue

–search RT::Search::ActiveTicketsInQueue --search-arg Example_queue

Search for anything that hasn’t been updated for 1 hour / change to any

number you need
–condition RT::Condition::UntouchedInBusinessHours --condition-arg 1

Blast out some emails to people in this group

–action RT::Action::NotifyGroup --action-arg “Example_Group”

Use this template for the email alert

–transaction first --template "Update_your_tickets"On Thu, Apr 16, 2015 at 12:17 PM, Jonathan Murray jmurray@whoi.edu wrote:

How did you set up your cron jobs to alert your users if a ticket has no
owner for 5 hours?
I need to set up the same thing.

Thank you, Jonathan

On 04/16/2015 02:07 PM, Matt Wells wrote:

I’m setting up my cron jobs to alert my users of certain ticket
criteria. If a ticket has no owner for 5 hours I send an alert.
So far it works great, sending notifications via email. However I want
to add something other than email. We’re using pushbullet for Nagios
alerts and I’d like to do the same here.
Has anyone done anything for this? I know that pushover has a mail
gateway however PushBullet has stated they have no such intentions.

I’ve been looking around for ways to do this but so far had little
success.
From bash I just -
curl --header ‘Authorization: Bearer 1234567890987654321’ -X POST
https://api.pushbullet.com/v2/pushes --header ‘Content-Type:
application/json’ --data-binary ‘{“type”: “note”, “title”: “Note Title”,
“body”: “Note Body”}’

Matt Wells
Chief Systems Architect
RHCVA, RHCA #110-000-353
(702) 808-0424
matt.wells@mosaic451.com
Las Vegas | Phoenix | Portland Mosaic451.com
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