Excluding weekends when calculating due dates

RT Users
1

Has anybody done any work with calculating ticket due dates in terms of
working days instead of simple calendar days? (We’d like to have
high-priority tickets due within three days of the request, excluding
weekends.)

Mark Roedel
Web Programmer / Analyst
LeTourneau University

2

Has anybody done any work with calculating ticket due dates in terms of
working days instead of simple calendar days? (We’d like to have
high-priority tickets due within three days of the request, excluding
weekends.)

We’ve done work related to this. Have a look at Business::Hours in CPAN.

3

Look at the RT::BusinessHours module. It should help.

Ramon Kagan
York University, Computing and Network Services
Information Security - Senior Information Security Analyst
(416)736-2100 #20263
rkagan@yorku.ca

I have not failed. I have just I don’t know the secret to success,
found 10,000 ways that don’t work. but the secret to failure is
trying to please everybody.
- Thomas Edison - Bill Cosby
----------------------------------- ------------------------------------On Mon, 14 Feb 2005, Roedel, Mark wrote:

Has anybody done any work with calculating ticket due dates in terms of
working days instead of simple calendar days? (We’d like to have
high-priority tickets due within three days of the request, excluding
weekends.)

–
Mark Roedel
Web Programmer / Analyst
LeTourneau University

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4

Awesome…got a rough-cut at a scrip action using this added to the
wiki. Thanks a bunch!

MarkRFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Monday, February 14, 2005 11:26 AM
To: Roedel, Mark
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Excluding weekends when calculating due dates

Has anybody done any work with calculating ticket due dates in terms
of
working days instead of simple calendar days? (We’d like to have
high-priority tickets due within three days of the request, excluding
weekends.)

We’ve done work related to this. Have a look at Business::Hours in CPAN.