Just a quick question, and one I feel like I should know. In RT’s
implementation of SQL, how do I specify a queue; name or ID?
We have a cron job that runs, using SQL to search for tickets. I’m being
asked to exclude a specific queue from this search. Do I need to use “queue
<> ‘queue name’” or “queue <> 7”? Thanks.
Automatic Distributors, IT department