Exclude user from notifications

RT Users
1

Hi,

I would like to exclude one of Queue AdminCc’s from a certain
notifications. The perfect way would be to create a custom role, but
from what i’ve googled it is not implemented yet.

Is there any other way?

Regards,
Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

2

I would like to exclude one of Queue AdminCc’s from a certain
notifications. The perfect way would be to create a custom role, but
from what i’ve googled it is not implemented yet.

Is there any other way?

You could change those notifications over to Notify Group
notifications, and have that group contain a subset of the AdminCcs.
You create Notify Group actions using
/opt/rt4/sbin/rt-email-group-admin which has documentation here
http://bestpractical.com/rt/docs/latest/rt-email-group-admin.html

-kevin

3

Dnia 2013-02-19, wto o godzinie 13:54 -0500, Kevin Falcone pisze:

You could change those notifications over to Notify Group
notifications, and have that group contain a subset of the AdminCcs.
You create Notify Group actions using
/opt/rt4/sbin/rt-email-group-admin which has documentation here
rt-email-group-admin - RT 5.0.5 Documentation - Best Practical

I’ve considered it, but this would require to keep track of AdminCc list
in two places or to create two (or more) AdminCc groups per queue
(depending on kind of notifications each groups’ members should
receive).
It seems a bit overcomplicated, still a viable option though.

Regards,
Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa

4

Hi,

I would like to exclude one of Queue AdminCc’s from a certain
notifications. The perfect way would be to create a custom role, but
from what i’ve googled it is not implemented yet.

Is there any other way?

the ugly way, create a new Notify action (in local/lib/RT/Action/),
based on RT::Action::Notify that call the Prepare stage of this one and
update @{ $self->{‘To’} } (and Cc/Bcc) to remove the unwanted AdminCc.

then use this action in your scrip.

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5

Dnia 2013-02-20, śro o godzinie 14:51 +0100, Emmanuel Lacour pisze:

the ugly way, create a new Notify action (in local/lib/RT/Action/),
based on RT::Action::Notify that call the Prepare stage of this one and
update @{ $self->{‘To’} } (and Cc/Bcc) to remove the unwanted AdminCc.

then use this action in your scrip.

There’s a lot of ugly ways of doing this, I’m trying to find to least
ugly one :slight_smile:

Regards,
Robert Wysocki
administrator systemów linuksowych, dba
Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław
ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa