Good afternoon,
I would like to know if there is a way to configure RT to exclude certain email addresses from receiving replies to messages. Specifically, I want to prevent ticket creation notifications and similar messages from being sent to those addresses.
Thank you for your help!
The addresses shouldn’t receive email under any conditions?
Make the user Name the email address and set EmailAddress to be null.
RT will accept email from the account but will not send email to the account.
If it’s only sometimes then I’d check out some of the squelch options and tweaking the template header lines.
Yep, that’s exactly what we do with regular “troublesome” email addresses (usually other helpdesk systems getting drive by spam and sending their autoreplies to us as well).