Hello, I am looking for a way to stop a user from receiving an email
notification when they update a ticket by email. In other words, I
would like to modify the Scrip
“On Correspond Notify Requestors and Ccs with template Correspondence”
so if firstname.lastname@example.org is on the Cc list, they do not receive the
notification back to them when they update a ticket by email.
Would the best way to do this be creating a new Scrip with Custom
Condition? Or is there a better workflow?