Hello, I am looking for a way to stop a user from receiving an email
notification when they update a ticket by email. In other words, I
would like to modify the Scrip
“On Correspond Notify Requestors and Ccs with template Correspondence”
so if user@domain.com is on the Cc list, they do not receive the
notification back to them when they update a ticket by email.
Would the best way to do this be creating a new Scrip with Custom
Condition? Or is there a better workflow?
Best regards,
Fritz Mahnke
Hello, I am looking for a way to stop a user from receiving an email
notification when they update a ticket by email. In other words, I
would like to modify the Scrip
“On Correspond Notify Requestors and Ccs with template Correspondence”
so if user@domain.com is on the Cc list, they do not receive the
notification back to them when they update a ticket by email.
Would the best way to do this be creating a new Scrip with Custom
Condition? Or is there a better workflow?
Sounds like you turned $NotifyActor in your config from the default of
0 to 1 and want to turn it back.
-kevin