Exchange MTA

I am new to RT and world of Linux…sorry if i asked stupid questions.

Currently, I am using Exchange as our primary email gateway and I wishes to
implement RT as part of our HelpDesk service. However, I wish not use the
Linux “sendmail” or “qmail” … “mainly don’t know how” :sunglasses:
So, I try to figure out how to use Exchange as the MTA, ok…the question is
how???
Can someone give me a clue…I’ll be very thankful.

Regards,
Eddy Yiu

Eddy,

Maybe keep your Exchange MTA and setup custom recipients for rt-@yourdomain.com to go to rt-queue@yourlinuxbox.yourdomain.com

Set your RT email address to rt-queue@yourdomain.com so the replies will go via the Exchange MTA

That should do the trick and let RT be happy with sendmail and it will be invisible to your users.

Robert-----Original Message-----
From: Eddy Yiu [mailto:eddy@mobilemode.com]
Sent: Friday, November 23, 2001 12:52 PM
To: 'rt-users@lists.fsck.com’
Subject: [rt-users] Exchange MTA

I am new to RT and world of Linux…sorry if i asked stupid questions.

Currently, I am using Exchange as our primary email gateway and I wishes to
implement RT as part of our HelpDesk service. However, I wish not use the
Linux “sendmail” or “qmail” … “mainly don’t know how” :sunglasses:
So, I try to figure out how to use Exchange as the MTA, ok…the question is
how???
Can someone give me a clue…I’ll be very thankful.

Regards,
Eddy Yiu

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Eddy Yiu wrote:

So, I try to figure out how to use Exchange as the MTA, ok…the question is
how???

You need a unix MTA to feed the messages into RT. Personally I would
suggest postfix - you can compile it with “make” then “make install” and
then only change a couple of settings in /etc/postfix/main.cf to make
everything work.

Enjoy.

T�o de Hesselle, \ One possible reason that things
Unix Systems Administrator \ aren’t going according to plan
\ is that there never was a plan
University of Technology, Sydney \ in the first place.

Eddy,

Not a stupid question at all.
RT is called from the mail daemon directly, or via command line.
Problem, RT scripts have not been ported to Win32, and I don’t know off
the top of my head, any plans to do so.

It is possible to called external scripts/applications from exchange
server.
So, in theory, were the scripts ported, it would be possible to call
them from exchange.

We have had success in some minor testing, in having a RT/sendmail linux
box call a win32 mysql server. Why? Cuzz it was there.

Robert Passlows suggestion is the best solution. However, as you don’t
know linux, it is most likely not the easiest for you.

That doesn’t leave you with a solution other than Roberts, but does give
you some more information.-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com] On Behalf Of Eddy Yiu
Sent: Thursday, November 22, 2001 9:52 PM
To: 'rt-users@lists.fsck.com’
Subject: [rt-users] Exchange MTA

I am new to RT and world of Linux…sorry if i asked stupid questions.

Currently, I am using Exchange as our primary email gateway and I wishes
to implement RT as part of our HelpDesk service. However, I wish not
use the Linux “sendmail” or “qmail” … “mainly don’t know how” :sunglasses:
So, I try to figure out how to use Exchange as the MTA, ok…the
question is how??? Can someone give me a clue…I’ll be very thankful.

Regards,
Eddy Yiu

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users