Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

I’m not sure what your requirements are, but here is what we did. I
tried to keep it as simple and as “if I get hit by a milk truck tomorrow
someone will need to work on this” troubleshooting friendly as possible
:slight_smile:

We have AD accounts created with the e-mail addresses we give to our
users, supportemail@ourdomain.com, we then have a corresponding Contact
object which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as
the AD account e-mail address so all communications go through the AD
account. Mail server for RT uses Exchange as smarthost to relay all
traffic.

We’re running 2003, but the same should work for all flavors of
Exchange.

HelmuthFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup

with Exchange Server 2003, but the steps don’t seem to apply to 2007. I
have RT setup with my aliases and queues, and now its time to get the
Exchange setup working properly. I have created a new send connector
that uses a “smart host” setup with the ip address of my RT machine, but
I don’t really know how to make exchange only use that connector when
mail is coming from or going to clientsupport@domain.com. As I have it
setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only
setup with the clientsupport email address. I was hoping that someone
had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

Just a note - I found out the hard way that if you use distribution groups they are by default internal only - you have to set the group/list in Exchange 2007 to accept external mails for them.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Helmuth Ramirez
Sent: 07 January 2009 04:30 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried to keep it as simple and as “if I get hit by a milk truck tomorrow someone will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users, supportemail@ourdomain.commailto:supportemail@ourdomain.com, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportemail@rtserver.ourdomain.commailto:rtsupportemail@rtserver.ourdomain.com. The AD account supportemail@ourdomain.commailto:supportemail@ourdomain.com is configured to forward all messages to its respective Contact object. The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account. Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupport@domain.com<mailto:clientsupport@domain.com>. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address.  I was hoping that someone had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
"smarthost" part of the process is what is the most confusing.

Thanks again !From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users,
supportemail@ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my
RT server doesn’t need to talk to the internet to send e-mails, my
Exchange box does that work. With the example below using the AD
accounts pointing to Contacts, you don’t have to do anything special on
the Exchange side.

Let me know if there’s something else you need cleared up!

HelmuthFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty
simple to setup. The only thing I don’t understand is “Mail server for
RT uses Exchange as smarthost to relay all traffic.” Are you saying that
you had to setup RT to use Exchange as a Smarthost, and not the other
way around. This “smarthost” part of the process is what is the most
confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I
tried to keep it as simple and as “if I get hit by a milk truck tomorrow
someone will need to work on this” troubleshooting friendly as possible
:slight_smile:

We have AD accounts created with the e-mail addresses we give to our
users, supportemail@ourdomain.com, we then have a corresponding Contact
object which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as
the AD account e-mail address so all communications go through the AD
account. Mail server for RT uses Exchange as smarthost to relay all
traffic.

We’re running 2003, but the same should work for all flavors of
Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup

with Exchange Server 2003, but the steps don’t seem to apply to 2007. I
have RT setup with my aliases and queues, and now its time to get the
Exchange setup working properly. I have created a new send connector
that uses a “smart host” setup with the ip address of my RT machine, but
I don’t really know how to make exchange only use that connector when
mail is coming from or going to clientsupport@domain.com. As I have it
setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only
setup with the clientsupport email address. I was hoping that someone
had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I
set the reply address of my support queue in RT to Support@Domain2.com so
now I just need to figure out exactly how to setup an email address on the
RT server for RTSupport@rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lolFrom: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my RT
server doesn’t need to talk to the internet to send e-mails, my Exchange box
does that work. With the example below using the AD accounts pointing to
Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
"smarthost" part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users,
supportemail@ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

Take a look at this thread, this is how I do it with RT and Exchange 2003.

http://www.gossamer-threads.com/lists/rt/users/72442?search_string=Mail%20setup%20-%20forwarding%20from%20Exchange;#72442

James.On Wed, Jan 7, 2009 at 9:49 AM, Blake Turner blake@eos-3.com wrote:

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server).
I set the reply address of my support queue in RT to Support@Domain2.comso now I just need to figure out exactly how to setup an email address on
the RT server for RTSupport@rt3.domain1.com and then how to send the mail
back to Exchange from the RT server ? is that right ? lol

Yes, you are on the right track J So based on my example, you’ll need a
mail server for RT. I happen to use Postfix, but its whatever you feel
comfortable with (like if you’ve used Sendmail).

HelmuthFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in
your example, but my setup is a bit more confusing right now. I have a
test domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different
domain, again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set
to forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3
server). I set the reply address of my support queue in RT to
Support@Domain2.com so now I just need to figure out exactly how to
setup an email address on the RT server for RTSupport@rt3.domain1.com
and then how to send the mail back to Exchange from the RT server ? is
that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my
RT server doesn’t need to talk to the internet to send e-mails, my
Exchange box does that work. With the example below using the AD
accounts pointing to Contacts, you don’t have to do anything special on
the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty
simple to setup. The only thing I don’t understand is “Mail server for
RT uses Exchange as smarthost to relay all traffic.” Are you saying that
you had to setup RT to use Exchange as a Smarthost, and not the other
way around. This “smarthost” part of the process is what is the most
confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I
tried to keep it as simple and as “if I get hit by a milk truck tomorrow
someone will need to work on this” troubleshooting friendly as possible
:slight_smile:

We have AD accounts created with the e-mail addresses we give to our
users, supportemail@ourdomain.com, we then have a corresponding Contact
object which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as
the AD account e-mail address so all communications go through the AD
account. Mail server for RT uses Exchange as smarthost to relay all
traffic.

We’re running 2003, but the same should work for all flavors of
Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake
Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup

with Exchange Server 2003, but the steps don’t seem to apply to 2007. I
have RT setup with my aliases and queues, and now its time to get the
Exchange setup working properly. I have created a new send connector
that uses a “smart host” setup with the ip address of my RT machine, but
I don’t really know how to make exchange only use that connector when
mail is coming from or going to clientsupport@domain.com. As I have it
setup now with 2 different connectors, much of my usual mail is being
bounced back, since its being sent to the RT machine and it is only
setup with the clientsupport email address. I was hoping that someone
had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

James, thank you for the reply . but I have read through that thread
already, and the way they say to setup the connector for EX03 is not the
same has how you set it up in 2007, so I cant get it to do the same thing.
In that post they mention having all mail that is sent to the support email
address will use that particular connector. Unfortunately I cannot figure
out how to do that with EX07. When I setup a second connector, all my mail
just stops. it tries to use the smarthost connector, and they just sit in
the Exchange queue saying that it cannot connect to the smarthost.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)From: james machado [mailto:hvgeekwtrvl@gmail.com]
Sent: Wednesday, January 07, 2009 10:50 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Take a look at this thread, this is how I do it with RT and Exchange 2003.

http://www.gossamer-threads.com/lists/rt/users/72442?search_string=Mail%20se
tup%20-%20forwarding%20from%20Exchange;#72442

James.

Helmuth,

I think my issue is that my initial intent was to have my exchange server do
EVERYTHING by itself unless mail was being sent to an RT handled address. So
my mail flow would be as such: Internet à my Exchange Server à RT server.
Where it seems as though your plan is: Internet à RT Server à Exchange. Is
there some advantage to doing it this way. I am just way more comfortable
administering Exchange, than I would ever be trying to work with Sendmail or
Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail
server for RT. I happen to use Postfix, but its whatever you feel
comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I
set the reply address of my support queue in RT to Support@Domain2.com so
now I just need to figure out exactly how to setup an email address on the
RT server for RTSupport@rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my RT
server doesn’t need to talk to the internet to send e-mails, my Exchange box
does that work. With the example below using the AD accounts pointing to
Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth – I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
“smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users,
supportemail@ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

Blake,

Not having Ex07 I could be off but in Ex03 when you make the connector one
of the options is “Address Space” with an associated cost. It will send out
using the connectors lower to higher until default connector gets everything
that’s left. The smarthost in the connector for RT will be set to the rt
server which will be running an smtp server (postfix, sendmail, qmail,
etc…). The part that makes this work is that while my normal email domain
is “company.com” my rt email domain is “rt.company.com” so that when users
want to email rt then the addresses look like "helpdesk@rt.company.com"

JamesOn Wed, Jan 7, 2009 at 10:23 AM, Blake Turner blake@eos-3.com wrote:

James, thank you for the reply … but I have read through that thread
already, and the way they say to setup the connector for EX03 is not the
same has how you set it up in 2007, so I cant get it to do the same thing.
In that post they mention having all mail that is sent to the support email
address will use that particular connector. Unfortunately I cannot figure
out how to do that with EX07. When I setup a second connector, all my mail
just stops… it tries to use the smarthost connector, and they just sit in
the Exchange queue saying that it cannot connect to the smarthost.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

Blake,

The way you want to do it is valid but you will need to take the incomming
message that goes to exchange and then resend it to the RT server. If your
using the same external domain to accept emails then your going to need to
have Exchange forward the emails it receives (probably by forward rule) to
RT. However if you publicly have 2 domains accepting email you can have
that both going to your Exchange server and then it can just route it out to
your RT system. The question is does your RT system need to accept and
deliver emails to the outside world or only internaly.

JamesOn Wed, Jan 7, 2009 at 11:23 AM, Blake Turner blake@eos-3.com wrote:

Helmuth,

I think my issue is that my initial intent was to have my exchange server
do EVERYTHING by itself unless mail was being sent to an RT handled address.
So my mail flow would be as such: Internet à my Exchange Server à RT
server. Where it seems as though your plan is: Internet à RT Server àExchange. Is there some advantage to doing it this way. I am just way more
comfortable administering Exchange, than I would ever be trying to work with
Sendmail or Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

James,

            Yes, outside people will be emailing the queue on the RT

server, and my users will need to send back mail from there. Currently I
have a single domain, in a single forest. Domain1.com is my domain that im
loging into. And I don’t really know how to set my domain on my RT server to
be RT3.Domain1.com.

I have a mail contact setup in exchange to be support@rt3.domain1.com but
when the exchange connector is trying to pass the mail off to the RT server
I just get the same error in the Exchange queue everytime: 421 4.2.1 unable
to connect. So maybe I have everything on the Exchange side setup correctly,
but I have some missing pieces in the RT setup. All I did initially was
follow the install instructions for Fedora Core9 posted on the wiki.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)From: james machado [mailto:hvgeekwtrvl@gmail.com]
Sent: Wednesday, January 07, 2009 12:26 PM
To: Blake Turner
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Blake,

The way you want to do it is valid but you will need to take the incomming
message that goes to exchange and then resend it to the RT server. If your
using the same external domain to accept emails then your going to need to
have Exchange forward the emails it receives (probably by forward rule) to
RT. However if you publicly have 2 domains accepting email you can have
that both going to your Exchange server and then it can just route it out to
your RT system. The question is does your RT system need to accept and
deliver emails to the outside world or only internaly.

James

Well, I can’t tell you if there are many pros to my model other than it allows for tier 1 support to look into issues rather than having to dig within Exchange. Obviously, that is a matter of personal taste/org structure. In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt server address@rtserver.domain.com? Is it accepting and creating tickets via mail?From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do EVERYTHING by itself unless mail was being sent to an RT handled address. So my mail flow would be as such: Internet à my Exchange Server à RT server. Where it seems as though your plan is: Internet à RT Server à Exchange. Is there some advantage to doing it this way. I am just way more comfortable administering Exchange, than I would ever be trying to work with Sendmail or Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail server for RT. I happen to use Postfix, but its whatever you feel comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never worked with RT before, and never even looked at Postfix either. It seems like a lot to take on, but I am willing to try it to get RT working properly. I have the contacts and mailboxes setup as you had shown in your example, but my setup is a bit more confusing right now. I have a test domain (that will soon be me actual domain, once I get everything fine-tuned) but the mail for this domain is setup for a different domain, again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to forward mail to my mail contact named RTSupport with the address of RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my support queue in RT to Support@Domain2.com so now I just need to figure out exactly how to setup an email address on the RT server for RTSupport@rt3.domain1.com and then how to send the mail back to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is configured to use my Exchange server as its smarthost. I do this so my RT server doesn’t need to talk to the internet to send e-mails, my Exchange box does that work. With the example below using the AD accounts pointing to Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty simple to setup. The only thing I don’t understand is “Mail server for RT uses Exchange as smarthost to relay all traffic.” Are you saying that you had to setup RT to use Exchange as a Smarthost, and not the other way around. This “smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried to keep it as simple and as “if I get hit by a milk truck tomorrow someone will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users, supportemail@ourdomain.com, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportemail@rtserver.ourdomain.com. The AD account supportemail@ourdomain.com is configured to forward all messages to its respective Contact object. The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account. Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupport@domain.com. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address.  I was hoping that someone had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

Helmuth,

            So your Exchange server passes ALL mail to your RT server?

Or just mail that is setup on your RT server ? And in regards to sending
mail to the RT server, it is not setup, im not too sure what I need to
configure with Postfix to have it setup. The service is running, but there
were no other instructions on the FedoraCore9 install guide, so im kinda
stuck now !!

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 1:00 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Well, I can’t tell you if there are many pros to my model other than it
allows for tier 1 support to look into issues rather than having to dig
within Exchange. Obviously, that is a matter of personal taste/org
structure. In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt
server address@rtserver.domain.com? Is it accepting and creating tickets
via mail?

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do
EVERYTHING by itself unless mail was being sent to an RT handled address. So
my mail flow would be as such: Internet à my Exchange Server à RT server.
Where it seems as though your plan is: Internet à RT Server à Exchange. Is
there some advantage to doing it this way. I am just way more comfortable
administering Exchange, than I would ever be trying to work with Sendmail or
Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail
server for RT. I happen to use Postfix, but its whatever you feel
comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I
set the reply address of my support queue in RT to Support@Domain2.com so
now I just need to figure out exactly how to setup an email address on the
RT server for RTSupport@rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my RT
server doesn’t need to talk to the internet to send e-mails, my Exchange box
does that work. With the example below using the AD accounts pointing to
Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth – I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
“smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users,
supportemail@ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

Blake,

What instructions did you use to install it?From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 3:33 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

            So your Exchange server passes ALL mail to your RT server? Or just mail that is setup on your RT server ? And in regards to sending mail to the RT server, it is not setup, im not too sure what I need to configure with Postfix to have it setup. The service is running, but there were no other instructions on the FedoraCore9 install guide, so im kinda stuck now !!

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 1:00 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Well, I can’t tell you if there are many pros to my model other than it allows for tier 1 support to look into issues rather than having to dig within Exchange. Obviously, that is a matter of personal taste/org structure. In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt server address@rtserver.domain.com? Is it accepting and creating tickets via mail?

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do EVERYTHING by itself unless mail was being sent to an RT handled address. So my mail flow would be as such: Internet à my Exchange Server à RT server. Where it seems as though your plan is: Internet à RT Server à Exchange. Is there some advantage to doing it this way. I am just way more comfortable administering Exchange, than I would ever be trying to work with Sendmail or Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail server for RT. I happen to use Postfix, but its whatever you feel comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never worked with RT before, and never even looked at Postfix either. It seems like a lot to take on, but I am willing to try it to get RT working properly. I have the contacts and mailboxes setup as you had shown in your example, but my setup is a bit more confusing right now. I have a test domain (that will soon be me actual domain, once I get everything fine-tuned) but the mail for this domain is setup for a different domain, again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to forward mail to my mail contact named RTSupport with the address of RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my support queue in RT to Support@Domain2.com so now I just need to figure out exactly how to setup an email address on the RT server for RTSupport@rt3.domain1.com and then how to send the mail back to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is configured to use my Exchange server as its smarthost. I do this so my RT server doesn’t need to talk to the internet to send e-mails, my Exchange box does that work. With the example below using the AD accounts pointing to Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty simple to setup. The only thing I don’t understand is “Mail server for RT uses Exchange as smarthost to relay all traffic.” Are you saying that you had to setup RT to use Exchange as a Smarthost, and not the other way around. This “smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried to keep it as simple and as “if I get hit by a milk truck tomorrow someone will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users, supportemail@ourdomain.com, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportemail@rtserver.ourdomain.com. The AD account supportemail@ourdomain.com is configured to forward all messages to its respective Contact object. The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account. Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupport@domain.com. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address.  I was hoping that someone had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

The guide that I used was this one:

http://wiki.bestpractical.com/view/FedoraCore9InstallGuide

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 2:06 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Blake,

What instructions did you use to install it?

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 3:33 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

            So your Exchange server passes ALL mail to your RT server?

Or just mail that is setup on your RT server ? And in regards to sending
mail to the RT server, it is not setup, im not too sure what I need to
configure with Postfix to have it setup. The service is running, but there
were no other instructions on the FedoraCore9 install guide, so im kinda
stuck now !!

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 1:00 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Well, I can’t tell you if there are many pros to my model other than it
allows for tier 1 support to look into issues rather than having to dig
within Exchange. Obviously, that is a matter of personal taste/org
structure. In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt
server address@rtserver.domain.com? Is it accepting and creating tickets
via mail?

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do
EVERYTHING by itself unless mail was being sent to an RT handled address. So
my mail flow would be as such: Internet à my Exchange Server à RT server.
Where it seems as though your plan is: Internet à RT Server à Exchange. Is
there some advantage to doing it this way. I am just way more comfortable
administering Exchange, than I would ever be trying to work with Sendmail or
Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail
server for RT. I happen to use Postfix, but its whatever you feel
comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never
worked with RT before, and never even looked at Postfix either. It seems
like a lot to take on, but I am willing to try it to get RT working
properly. I have the contacts and mailboxes setup as you had shown in your
example, but my setup is a bit more confusing right now. I have a test
domain (that will soon be me actual domain, once I get everything
fine-tuned) but the mail for this domain is setup for a different domain,
again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to
forward mail to my mail contact named RTSupport with the address of
RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I
set the reply address of my support queue in RT to Support@Domain2.com so
now I just need to figure out exactly how to setup an email address on the
RT server for RTSupport@rt3.domain1.com and then how to send the mail back
to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is
configured to use my Exchange server as its smarthost. I do this so my RT
server doesn’t need to talk to the internet to send e-mails, my Exchange box
does that work. With the example below using the AD accounts pointing to
Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth – I was going through your instructions and it seems pretty simple
to setup. The only thing I don’t understand is “Mail server for RT uses
Exchange as smarthost to relay all traffic.” Are you saying that you had to
setup RT to use Exchange as a Smarthost, and not the other way around. This
“smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried
to keep it as simple and as “if I get hit by a milk truck tomorrow someone
will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users,
supportemail@ourdomain.com, we then have a corresponding Contact object
which is the RT server e-mail address so
rtsupportemail@rtserver.ourdomain.com. The AD account
supportemail@ourdomain.com is configured to forward all messages to its
respective Contact object. The Reply address within RT is configured as the
AD account e-mail address so all communications go through the AD account.
Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with

Exchange Server 2003, but the steps don’t seem to apply to 2007. I have RT
setup with my aliases and queues, and now its time to get the Exchange setup
working properly. I have created a new send connector that uses a “smart
host” setup with the ip address of my RT machine, but I don’t really know
how to make exchange only use that connector when mail is coming from or
going to clientsupport@domain.com. As I have it setup now with 2 different
connectors, much of my usual mail is being bounced back, since its being
sent to the RT machine and it is only setup with the clientsupport email
address. I was hoping that someone had some EX07 experience and could help
me along my path !

Thanks in advance for any help/tips/advice I can get !!

Blake, I saw the guide you used, it uses a package, so I’m not 100% sure what it includes as far as mail server and other components. Following the guide to the end didn’t yield good results though? It does mention the aliases and setting the rt-mailgate up.

The other thing you can try (if you’re willing) since you don’t have too much time invested in your install is to start from scratch and install it from source. I’ve found it is much easier to control things that way. Here is an excellent walkthrough for Centos/RHEL which should get you to a happy place J

http://www.ptitov.net/2008/07/request-tracker-installation-o.html

As far as your e-mail below, I overlooked a question:

“And in regards to sending mail to the RT server, it is not setup, im not too sure what I need to configure with Postfix to have it setup.”

No, only the mail addressed to my designated RT e-mails get forwarded to the RT server (via the Contacts).From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 4:16 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

The guide that I used was this one:

http://wiki.bestpractical.com/view/FedoraCore9InstallGuide

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 2:06 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Blake,

What instructions did you use to install it?

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 3:33 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

            So your Exchange server passes ALL mail to your RT server? Or just mail that is setup on your RT server ? And in regards to sending mail to the RT server, it is not setup, im not too sure what I need to configure with Postfix to have it setup. The service is running, but there were no other instructions on the FedoraCore9 install guide, so im kinda stuck now !!

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 1:00 PM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Well, I can’t tell you if there are many pros to my model other than it allows for tier 1 support to look into issues rather than having to dig within Exchange. Obviously, that is a matter of personal taste/org structure. In my model, tickets flow like this:

Sender -> Exchange -> RT

RT - > Exchange -> Recipient

On a related note, have you tested sending an e-mail directly to your rt server address@rtserver.domain.com? Is it accepting and creating tickets via mail?

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 2:23 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

I think my issue is that my initial intent was to have my exchange server do EVERYTHING by itself unless mail was being sent to an RT handled address. So my mail flow would be as such: Internet à my Exchange Server à RT server. Where it seems as though your plan is: Internet à RT Server à Exchange. Is there some advantage to doing it this way. I am just way more comfortable administering Exchange, than I would ever be trying to work with Sendmail or Postfix.

Blake Turner

IT Director

EOS-3, LLC

P: 888.EOS3.001 (367.3001)

F: 888.EOS3.303 (367.3303)

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 11:09 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Yes, you are on the right track J So based on my example, you’ll need a mail server for RT. I happen to use Postfix, but its whatever you feel comfortable with (like if you’ve used Sendmail).

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 12:50 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Helmuth,

Is there any documentation with step-by-step instructions? I have never worked with RT before, and never even looked at Postfix either. It seems like a lot to take on, but I am willing to try it to get RT working properly. I have the contacts and mailboxes setup as you had shown in your example, but my setup is a bit more confusing right now. I have a test domain (that will soon be me actual domain, once I get everything fine-tuned) but the mail for this domain is setup for a different domain, again for testing.

So I have Support@Domain2.com setup as a mailbox in Exchange. It is set to forward mail to my mail contact named RTSupport with the address of RTSupport@rt3.Domain1.com (rt3.domain1.com is the FQDN of my RT3 server). I set the reply address of my support queue in RT to Support@Domain2.com so now I just need to figure out exactly how to setup an email address on the RT server for RTSupport@rt3.domain1.com and then how to send the mail back to Exchange from the RT server ? is that right ? lol

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 10:23 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

Hi Blake,

I have a mail server installed on my RT box (Postfix). Postfix is configured to use my Exchange server as its smarthost. I do this so my RT server doesn’t need to talk to the internet to send e-mails, my Exchange box does that work. With the example below using the AD accounts pointing to Contacts, you don’t have to do anything special on the Exchange side.

Let me know if there’s something else you need cleared up!

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Wednesday, January 07, 2009 11:56 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Exchange 2007 setup with RT3

Thank you for the replies,

Helmuth - I was going through your instructions and it seems pretty simple to setup. The only thing I don’t understand is “Mail server for RT uses Exchange as smarthost to relay all traffic.” Are you saying that you had to setup RT to use Exchange as a Smarthost, and not the other way around. This “smarthost” part of the process is what is the most confusing.

Thanks again !

From: Helmuth Ramirez [mailto:HelmuthRamirez@compupay.com]
Sent: Wednesday, January 07, 2009 7:30 AM
To: Blake Turner; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] Exchange 2007 setup with RT3

I’m not sure what your requirements are, but here is what we did. I tried to keep it as simple and as “if I get hit by a milk truck tomorrow someone will need to work on this” troubleshooting friendly as possible :slight_smile:

We have AD accounts created with the e-mail addresses we give to our users, supportemail@ourdomain.com, we then have a corresponding Contact object which is the RT server e-mail address so rtsupportemail@rtserver.ourdomain.com. The AD account supportemail@ourdomain.com is configured to forward all messages to its respective Contact object. The Reply address within RT is configured as the AD account e-mail address so all communications go through the AD account. Mail server for RT uses Exchange as smarthost to relay all traffic.

We’re running 2003, but the same should work for all flavors of Exchange.

Helmuth

From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Blake Turner
Sent: Tuesday, January 06, 2009 7:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Exchange 2007 setup with RT3

Hello All,

            I have seen a lot of detailed posts in regards to setup with Exchange Server 2003, but the steps don't seem to apply to 2007. I have RT setup with my aliases and queues, and now its time to get the Exchange setup working properly. I have created a new send connector that uses a "smart host" setup with the ip address of my RT machine, but I don't really know how to make exchange only use that connector when mail is coming from or going to clientsupport@domain.com. As I have it setup now with 2 different connectors, much of my usual mail is being bounced back, since its being sent to the RT machine and it is only setup with the clientsupport email address.  I was hoping that someone had some EX07 experience and could help me along my path !

Thanks in advance for any help/tips/advice I can get !!

We’ve been on RT 3.8.0 now since Nov. 2008. In the last couple of weeks,
whenever you try and go to the query builder screen, it causes mysqld to
take 100% of the cpu for several minutes before displaying the query
builder screen.

Any idea what could cause that all of a sudden? Some suspect entries in the
http logs when this happens include:

[11/Feb/2009:10:04:15 -0600] 162.94.28.110 SSLv3 RC4-MD5
"GET /RTFM/Article/Search.html?HideOptions=1&Summary%7E=blocking+lock
HTTP/1.1" 6210
[11/Feb/2009:12:22:54 -0600] 162.94.28.110 TLSv1 DHE-RSA-AES256-SHA
"GET /RTFM/Article/Search.html?HideOptions=1&Summary%7E=blocking HTTP/1.1"
6205

Why would just trying to display this screen cause anything of significance
to run against the database? We are on MySQL version 5.0.45.

Gary
Gary Lon Brown
Internet Support Team Lead
Hallmark Cards, Inc.
2501 McGee, 5C-L04-4, MD#100
Kansas City, MO 64108
Desk: 816-545-2853 * Cell: 816-718-8804
E-Mail: gbrown2@hallmark.com * Yahoo IM: gbrown2hm
Text msg: 8167188804@cingularme.com
http://www.hallmark.com

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