Exception to AutoReply



I have one rule to Autoreply when one ticket is created.
But I would like that autoreply happens only when I move the ticket from one specific queue to one set of specific other queues.
Can you help me to create a rule to do that?



You could disable the incoming queue autoreply by creating a blank queue specific Autoreply template, and then create a scrip that when the queue is changed from the incoming queue to the work queue the Autoreply is triggered.


Thanks, Todd_Wade1. Nice idea!