Exception to AutoReply


#1

Hi

I have one rule to Autoreply when one ticket is created.
But I would like that autoreply happens only when I move the ticket from one specific queue to one set of specific other queues.
Can you help me to create a rule to do that?

Thanks.
Nuno.


#2

You could disable the incoming queue autoreply by creating a blank queue specific Autoreply template, and then create a scrip that when the queue is changed from the incoming queue to the work queue the Autoreply is triggered.


#3

Thanks, Todd_Wade1. Nice idea!