Example.com appearing in the headers of email

RT Users
1

All,

I have Set( $rtname, ‘my.domain.net’); in RT_Siteconfig. Email works fine to and from however if you show headers two tags:

References: RT-Ticket-301@example.com
Message-ID: rt-3.8.8-19595-1274820490-1596.301-6-0@example.com

are being set to example.com

Anyone know how to fix this?

Regards,

Jason Maderios
KPU Telecom

2

All,

I have Set( $rtname, ‘my.domain.net’); in RT_Siteconfig. Email works fine to and from however
if you show headers two tags:

References: <[1]RT-Ticket-301@example.com>
Message-ID: [2]rt-3.8.8-19595-1274820490-1596.301-6-0@example.com
are being set to example.com

You most likely don’t actually want rtname to be my.domain.net, but
that is your choice. The configuration you’re looking for is
$Organization, read more about it in RT_Config.pm (or just search for
example.com there)

-kevin

3

We bought 4 copies for out organization. I will look again for what may be
the cause.From: “Kevin Falcone” falcone@bestpractical.com
Sent: Wednesday, May 26, 2010 7:25 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] example.com appearing in the headers of email.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Found it - Page 22&23

Set($Organization, “value”);

What is the impact of changing this 3 weeks into deployment?

5

Found it - Page 22&23
Set($Organization, “value”);
What is the impact of changing this 3 weeks into deployment?

You break existing ticket Links
If you search the wiki, I believe someone has written up how to safely
modify them

-kevin