Peter,
Thanks for the reply.
I am not running an SMP kernel. I don’t have any IPtable filters loaded.
Once the EX_TEMPFAIL error starts, it doesn’t stop till I reboot the server.
I checked the RT calls when the error occurred last time, and it wasn’t more
than 15K in size.
This problem started 2 weeks ago. Everything was working perfectly till
then.
When the error occurs, I see the following message in the logs:
RT: Couldn’t write attachments to temp dir on disk. using more
memory and processor. (/lib/RT/Template_Overlay.pm:330)
/RajFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
rt-users-request@lists.bestpractical.com
Sent: Monday, April 26, 2004 7:34 PM
To: rt-users@lists.bestpractical.com
Subject: RT-Users Digest, Vol 1, Issue 56
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Today’s Topics:
- Apache 2 + libapreq + mod_perl1 = many troubles… (Garak)
- Re: Apache 2 + libapreq + mod_perl1 = many troubles…
(Michael S. Liebman)
- Re[2]: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles… (Garak)
- Emptying queue (Garak)
- Re: Emptying queue (amit poddar)
- EX_TEMPFAIL (Rajesh Menon)
- Re: Background CSS is gone (Asif Iqbal)
- Time stamps are way off (MikeHamilton@clovisusd.k12.ca.us)
- Re: EX_TEMPFAIL (Peter Silver)
- Re: statistics package not working with mod_perl (Paulo Matos)
- Re: New rt3 install (Paulo Matos)
Message: 1
Date: Mon, 26 Apr 2004 15:49:02 -0300
From: Garak garak@bol.com.br
Subject: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles…
To: rt-users@lists.bestpractical.com
Message-ID: 20040426154807.F71B.GARAK@bol.com.br
Content-Type: text/plain; charset=“US-ASCII”
Hello !
I’m have here:
RedHat 9.0
httpd-2.0.40-21.9
mod_perl-1.99_07-5
My dependencies:
[root@hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
–with-modperl1
perl:
5.8.0…found
MASON dependencies:
Params::Validate 0.02…found
Cache::Cache …found
Exception::Class …found
HTML::Mason 1.16…found
MLDBM …found
Errno …found
FreezeThaw …found
Digest::MD5 2.27…found
CGI::Cookie 1.20…found
Storable 2.08…found
Apache::Session 1.53…found
MAILGATE dependencies:
HTML::TreeBuilder …found
HTML::FormatText …found
Getopt::Long …found
LWP::UserAgent …found
MODPERL1 dependencies:
CGI …found
Apache::Request …MISSING
Apache::DBI 0.92…found
CLI dependencies:
Getopt::Long 2.24…found
CORE dependencies:
Digest::MD5 2.27…found
DBI 1.37…found
Test::Inline …found
Class::ReturnValue 0.40…found
DBIx::SearchBuilder 0.95…found
Text::Template …found
File::Spec 0.8…found
HTML::Entities …found
Net::Domain …found
Log::Dispatch 2.0…found
Locale::Maketext 1.06…found
Locale::Maketext::Lexicon 0.32…found
Locale::Maketext::Fuzzy …found
MIME::Entity 5.108…found
Mail::Mailer 1.57…found
Net::SMTP …found
Text::Wrapper …found
Time::ParseDate …found
File::Temp …found
Term::ReadKey …found
Text::Autoformat …found
Text::Quoted 1.3…found
Scalar::Util …found
DEV dependencies:
Regexp::Common …found
Time::HiRes …found
Test::Inline …found
WWW::Mechanize …found
MYSQL dependencies:
DBD::mysql 2.1018…found
My unique dependency is “Apache::Request” that I can’t install by no
means…
" Removing previously used /root/.cpan/build/libapreq-1.3
CPAN.pm: Going to build J/JO/JOESUF/libapreq-1.3.tar.gz
mod_perl 1.x ( < 1.99) is required at Makefile.PL line 29.
BEGIN failed–compilation aborted at Makefile.PL line 31.
Running make test
Make had some problems, maybe interrupted? Won’t test
Running make install
Make had some problems, maybe interrupted? Won’t install "
So, I’m tried install “libapreq2-2.02_02-dev.tar.gz” and I get…
" build/version_check.pl failed: apache2 version 2.0.40 unsupported (2.0.46
or greater is required).
configure: error: Bad apache2 version "
Well, I don’t want change my rpm’s Apache/mod_perl for source packages, and
I need install RT 3.0.8 and for this, I need “libapreq” …
How can I do in this case?
Thank you for any help!
Garak garak@bol.com.br
Message: 2
Date: Mon, 26 Apr 2004 15:05:16 -0400
From: “Michael S. Liebman” m-liebman@northwestern.edu
Subject: Re: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles…
To: Garak garak@bol.com.br
Cc: rt-users@lists.bestpractical.com
Message-ID: 20040426190516.GA23961@SDF.LONESTAR.ORG
Content-Type: text/plain; charset=us-ascii
Hello !
I’m have here:
RedHat 9.0
httpd-2.0.40-21.9
mod_perl-1.99_07-5
My dependencies:
[root@hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
–with-modperl1
mod_perl-1.99 is really mod_perl2. Rerun your dependency check using
–with-modperl2
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
Message: 3
Date: Mon, 26 Apr 2004 16:26:38 -0300
From: Garak garak@bol.com.br
Subject: Re[2]: [rt-users] Apache 2 + libapreq + mod_perl1 = many
troubles…
To: rt-users@lists.bestpractical.com
Message-ID: 20040426162507.F71E.GARAK@bol.com.br
Content-Type: text/plain; charset=“US-ASCII”
Man !!! I LOVE YOU !!! :=p
Now it’s working !
Thank you so much !
You really save my life !!!
Garak
Hello !
I’m have here:
RedHat 9.0
httpd-2.0.40-21.9
mod_perl-1.99_07-5
My dependencies:
[root@hoc rt-3-0-8]# perl sbin/rt-test-dependencies --with-mysql
–with-modperl1
mod_perl-1.99 is really mod_perl2. Rerun your dependency check using
–with-modperl2
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
Garak garak@bol.com.br
Message: 4
Date: Mon, 26 Apr 2004 17:08:20 -0300
From: Garak garak@bol.com.br
Subject: [rt-users] Emptying queue
To: rt-users@lists.bestpractical.com
Message-ID: 20040426170617.F720.GARAK@bol.com.br
Content-Type: text/plain; charset=“US-ASCII”
Hello !
I need delete all messages inside an certain queue.
Exists some command line for this?
Thank you!
Garak garak@bol.com.br
Message: 5
Date: Mon, 26 Apr 2004 16:30:21 -0400
From: amit poddar amit.poddar@yale.edu
Subject: Re: [rt-users] Emptying queue
To: Garak garak@bol.com.br, rt-users@lists.bestpractical.com
Message-ID: 5.1.0.14.2.20040426162726.07459908@ap349.mail.yale.edu
Content-Type: text/plain; charset=“us-ascii”; format=flowed
Try this
#!/usr/bin/perl -w
use strict;
use Carp;
use Getopt::Long;
use lib ‘/u01/rt/rt/lib’;
use lib ‘/u01/rt/rt/etc’;
use RT::Interface::CLI qw(CleanEnv GetCurrentUser GetMessageContent loc);
CleanEnv();
use RT;
use RT::Tickets;
RT::LoadConfig();
RT::Init();
#Get the current user all loaded
my $queue = shift;
my $Tickets = new RT::Tickets($RT::SystemUser);
$Tickets->LimitWatcher(TYPE => ‘Queue’, VALUE => $queue);
$Tickets->LimitStatus(VALUE => ‘Deleted’, OPERATOR => ‘!=’);
unless ($Tickets->Count)
{
print “tickets not found with queue $queue\n”;
}
print “Amount of tickets requested by $queue is “.$Tickets->Count.”\n”;
while (my $t=$Tickets->Next)
{
print "Ticket ID: " . $t->Id . “\n”;
my ($val,$msg) = $t->Delete();
if ($val)
{
print "OK: $msg\n";
}
else
{
die "$msg";
}
}
$RT::Handle->Disconnect();
Suppose this is saved is x.pl
Then you would execute
perl x.pl <queue_name>
amit
At 05:08 PM 4/26/2004 -0300, Garak wrote:
Hello !
I need delete all messages inside an certain queue.
Exists some command line for this?
Thank you!
–
Garak garak@bol.com.br
The rt-users Archives
RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
Message: 6
Date: Mon, 26 Apr 2004 16:59:02 -0500
From: “Rajesh Menon” rajmen@olemiss.edu
Subject: [rt-users] EX_TEMPFAIL
To: rt-users@lists.bestpractical.com
Message-ID:
BE5C294205F7C740A8921B94DB1C8FB7D584A4@umcal.calendar.olemiss.edu
Content-Type: text/plain; charset=“us-ascii”
Hello,
Has anyone seen the following error while sending / receiving mail on RT?
(from the mail log)
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
A reboot of the server fixes the problem.
Any suggestions?
Thanks!
/Raj
Message: 7
Date: Mon, 26 Apr 2004 18:59:09 -0400
From: Asif Iqbal iqbala@qwestip.net
Subject: Re: [rt-users] Background CSS is gone
To: rt-users@lists.fsck.com
Message-ID: 20040426225909.GA27701@qwestip.net
Content-Type: text/plain; charset=us-ascii
Asif Iqbal wrote:
Hi All
I upgraded my webrt from 3.0.9 to 3.0.10 and I don’t think it is reading
the css page when I use IE to read the webrt gui. Background is empty.
Anyone else is
experiencing it as well ?
I wonder if going back to 3.0.9 is the only option to fix the css style.
Thanks
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1
The rt-users Archives
RT Developer and Administrator training is coming to LA, DC and Frankfurt
this spring and summer.
http://bestpractical.com/services/training.html
Sign up early, as class space is limited.
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
There’s no place like 127.0.0.1
Message: 8
Date: Mon, 26 Apr 2004 16:07:57 -0700
From: MikeHamilton@clovisusd.k12.ca.us
Subject: [rt-users] Time stamps are way off
To: rt-users@lists.bestpractical.com
Message-ID:
<OF996C33A3.6F9C7BB5-ON88256E82.007E9D0E-88256E83.000187F0@clovisusd.k12.ca.
us>
Content-Type: text/plain; charset=“us-ascii”
Hi Everybody!
I set up an RT installation for a friend of mine’s employer. They are
using one server for the Web and Mail portion of RT, one server for MySQL,
and a third server for OpenLDAP (they are using Apache and LDAP for
authorization). The problem is this - when a ticket is created, the time
is 21 hours off! The system time on all three servers is correct. The
tickets are showing 21 hours in the future. Can someone provide me with
some guidance in terms of troubleshooting this problem? I have 3 RT boxes
in production - all self contained (MySQL, Apache, Postfix on the same
box) and have never seen this problem before.
Thanks for your help!!!
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Message: 9
Date: Tue, 27 Apr 2004 10:08:16 +1000
From: Peter Silver psilver@ultrafast.com.au
Subject:
To: rt-users@lists.bestpractical.com
Message-ID: 1083024496.3717.23.camel@pete
Content-Type: text/plain
Hello,
Has anyone seen the following error while sending / receiving mail on RT?
(from the mail log)
prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL
A reboot of the server fixes the problem.
Hi Raj,
Do all emails fail with the EX_TEMPFAIL message, or is this limited to
emails above 15k in size?
Are you running a SMP kernel? Do you have any iptables filters loaded
on the machine?
Rgds,
Peter
Message: 10
Date: Tue, 27 Apr 2004 01:21:11 +0100 (WEST)
From: Paulo Matos pjsm@fct.unl.pt
Subject: Re: [rt-users] statistics package not working with mod_perl
To: amit poddar amit.poddar@yale.edu
Cc: rt-users@lists.bestpractical.com
Message-ID: Pine.LNX.4.58.0404270119201.19427@students.fct.unl.pt
Content-Type: TEXT/PLAIN; charset=iso-8859-1
Hi Amit!
I downloaded and installted statistics package from
Request Tracker Wiki
This seems to work fine with fastcgi. But when I run it with mod_perl
I see the tables but in the chart area I see a red cross. when I try to
look at the properties the type is shown as Not available instead of
PNG image
Please provide more info (OS, perl, httpd ... versions).
Paulo Matos
|Sys & Net Admin | Serviço de Informática |
|Faculdade de Ciências e Tecnologia | Tel: +351-21-2948596 |
|Universidade Nova de Lisboa | Fax: +351-21-2948548 |
|P-2829-516 Caparica | e-Mail: pjsm@fct.unl.pt |
Message: 11
Date: Tue, 27 Apr 2004 01:33:50 +0100 (WEST)
From: Paulo Matos pjsm@fct.unl.pt
Subject: Re: [rt-users] New rt3 install
To: Randy randy@unitnet.com
Cc: rt-users@lists.bestpractical.com
Message-ID: Pine.LNX.4.58.0404270124060.19427@students.fct.unl.pt
Content-Type: TEXT/PLAIN; charset=iso-8859-1
