EX_TEMPFAIL Error

RT Users
1

Hi

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Nov 12 21:01:44 rtserver1 sendmail[2116]: mACKtOpv031938:
to=“|/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action correspond
–url http://rt.con.com/”, ctladdr=ithelpdesk@rt.con.com (8/0),
delay=00:06:20, xdelay=00:00:00, mailer=prog, pri=152899, dsn=4.0.0,
stat=Deferred: prog mailer (/usr/sbin/smrsh) exited with EX_TEMPFAIL

Thank you

Kobus
(Hairless)

signature.asc (258 Bytes)

2

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Your RT log should have error message that correspond to this. Look
in /var/log/messages (assuming a reasonably common syslog
configuration), and make sure you’re logging debug priority messages.
In RT_*Config.pm:

Set($LogToSyslog , ‘debug’);

(But note recent messages to this list regarding the performance
impact of logging at this priority level).

You should be able to trigger this problem on demand in order to
diagnose it. Get a copy of the message that triggered the error, and
then pipe it to:

/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action correspond
–url http://rt.con.com/

You should see useful error messages either on your screen or in the log.

Lars Kellogg-Stedman lars@oddbit.com

3

Hi
I am currently getting this error on all messages.

There is no errors in messages or rt.log. Just maillog.

When I try

echo hello |/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action
correspond --url http://rt.con.com

I get
An Error Occurred

404 Not Found

Which file was not found. No errors anywhere when I try this. Not even
maillog.

Lars Kellogg-Stedman wrote:

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Your RT log should have error message that correspond to this. Look
in /var/log/messages (assuming a reasonably common syslog
configuration), and make sure you’re logging debug priority messages.
In RT_*Config.pm:

Set($LogToSyslog , ‘debug’);

(But note recent messages to this list regarding the performance
impact of logging at this priority level).

You should be able to trigger this problem on demand in order to
diagnose it. Get a copy of the message that triggered the error, and
then pipe it to:

/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action correspond
–url http://rt.con.com/

You should see useful error messages either on your screen or in the log.

7 Marlborough Close

Maidenhead
Berkshire
SL6 4LP
United Kingdom

Telephone: +44 (01628) 675 978
Facsimile: +44 (07092) 289 990
Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd skype:fullnetsolutionsltd?call Kobus
Bensch: kbensch@fullnet.co.uk mailto:kbensch@fullnet.co.uk

Information: info@fullnet.co.uk> mailto:info@fullnet.co.uk

Sales Team: fslsales@fullnet.co.uk mailto:fslsales@fullnet.co.uk

WWW: http://www.fullnet.co.uk

Registered in England & Wales, Company Number 3568937

VAT registration number: UK 714 7309 42

E & O.E. All prices exclude VAT & Carriage unless otherwise specified.

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the
system administrator by emailing admin@fullnet.co.uk with the subject
“eMail Confidentiality Query!”
mailto:admin@fullnet.co.uk?subject=eMail%20Confidentiality%20Query!.

The content of this email does not necessarily reflect the views or
opinions of Fullnet Solutions Limited. If you have any queries or
complaints please email info@fullnet.co.uk with the subject “eMail
Comment/Complaint Query!”
mailto:info@fullnet.co.uk?subject=eMail%20Comment/Complaint%20Query!.

This footnote also confirms that this email message has been scanned for
the presence of computer viruses. Fullnet Solutions Limited can however
not be held responsible for any virus infections on the recipients or
any other systems. For more information regarding the solutions Fullnet
has to offer please email sales@fullnet.co.uk with the subject “Sales
Query!” mailto:fslsales@fullnet.co.uk?subject=Sales%20Query!.

signature.asc (258 Bytes)

4

I assume pointing a browser at http://rt.con.com leads to a working RT
installation? If not, this is your problem.

Are you redirecting http requests to https with a rewrite rule?

Kobus Bensch wrote:

Hi
I am currently getting this error on all messages.

There is no errors in messages or rt.log. Just maillog.

When I try

echo hello |/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action
correspond --url http://rt.con.com

I get
An Error Occurred

404 Not Found

Which file was not found. No errors anywhere when I try this. Not even
maillog.

Lars Kellogg-Stedman wrote:

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Your RT log should have error message that correspond to this. Look
in /var/log/messages (assuming a reasonably common syslog
configuration), and make sure you’re logging debug priority messages.
In RT_*Config.pm:

Set($LogToSyslog , ‘debug’);

(But note recent messages to this list regarding the performance
impact of logging at this priority level).

You should be able to trigger this problem on demand in order to
diagnose it. Get a copy of the message that triggered the error, and
then pipe it to:

/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action correspond
–url http://rt.con.com/

You should see useful error messages either on your screen or in the log.

–

7 Marlborough Close
Maidenhead
Berkshire
SL6 4LP
United Kingdom

Telephone: +44 (01628) 675 978
Facsimile: +44 (07092) 289 990
Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd skype:fullnetsolutionsltd?call Kobus
Bensch: kbensch@fullnet.co.uk mailto:kbensch@fullnet.co.uk

Information: info@fullnet.co.uk> mailto:info@fullnet.co.uk

Sales Team: fslsales@fullnet.co.uk mailto:fslsales@fullnet.co.uk

WWW: http://www.fullnet.co.uk

Registered in England & Wales, Company Number 3568937

VAT registration number: UK 714 7309 42

E & O.E. All prices exclude VAT & Carriage unless otherwise specified.

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system administrator by emailing admin@fullnet.co.uk with the
subject “eMail Confidentiality Query!”
mailto:admin@fullnet.co.uk?subject=eMail%20Confidentiality%20Query!.

The content of this email does not necessarily reflect the views or
opinions of Fullnet Solutions Limited. If you have any queries or
complaints please email info@fullnet.co.uk with the subject “eMail
Comment/Complaint Query!”
mailto:info@fullnet.co.uk?subject=eMail%20Comment/Complaint%20Query!.

This footnote also confirms that this email message has been scanned
for the presence of computer viruses. Fullnet Solutions Limited can
however not be held responsible for any virus infections on the
recipients or any other systems. For more information regarding the
solutions Fullnet has to offer please email sales@fullnet.co.uk with
the subject “Sales Query!”
mailto:fslsales@fullnet.co.uk?subject=Sales%20Query!.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Drew Barnes
Applications Analyst
Network Resources Department
Raymond Walters College
University of Cincinnati

5

The url in the command needs to be valid and accessible from the local
interface, dns and all. If your hostname is pointing to 127.0.0.1 from
the local machine you’ll have to add that IP to the apache configuration
or remove the hostname pointing to localhost in /etc/hosts … Personally
I have all my interfaces bound except localhost, so you’ll have to make
sure there’s no local host definition overriding the real dns.

Kobus Bensch wrote:

6

Ok

Thanks everyone for the suggestions. I have now fixed this and I
understand what and why.

Kobus

Drew Barnes wrote:

I assume pointing a browser at http://rt.con.com leads to a working RT
installation? If not, this is your problem.

Are you redirecting http requests to https with a rewrite rule?

Kobus Bensch wrote:

Hi
I am currently getting this error on all messages.

There is no errors in messages or rt.log. Just maillog.

When I try

echo hello |/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action
correspond --url http://rt.con.com

I get
An Error Occurred

404 Not Found

Which file was not found. No errors anywhere when I try this. Not
even maillog.

Lars Kellogg-Stedman wrote:

I am now so sick of seeing this message and not able to sort it. Can
anyone PLEASE tell me how to sort this out once and for all?

Your RT log should have error message that correspond to this. Look
in /var/log/messages (assuming a reasonably common syslog
configuration), and make sure you’re logging debug priority messages.
In RT_*Config.pm:

Set($LogToSyslog , ‘debug’);

(But note recent messages to this list regarding the performance
impact of logging at this priority level).

You should be able to trigger this problem on demand in order to
diagnose it. Get a copy of the message that triggered the error, and
then pipe it to:

/opt/rt3/bin/rt-mailgate --queue ‘IT Helpdesk’ --action correspond
–url http://rt.con.com/

You should see useful error messages either on your screen or in the
log.

–

7 Marlborough Close

Maidenhead
Berkshire
SL6 4LP
United Kingdom

Telephone: +44 (01628) 675 978
Facsimile: +44 (07092) 289 990
Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd skype:fullnetsolutionsltd?call
Kobus Bensch: kbensch@fullnet.co.uk mailto:kbensch@fullnet.co.uk

Information: info@fullnet.co.uk> mailto:info@fullnet.co.uk

Sales Team: fslsales@fullnet.co.uk mailto:fslsales@fullnet.co.uk

WWW: http://www.fullnet.co.uk

Registered in England & Wales, Company Number 3568937

VAT registration number: UK 714 7309 42

E & O.E. All prices exclude VAT & Carriage unless otherwise specified.

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they
are addressed. If you have received this email in error please notify
the system administrator by emailing admin@fullnet.co.uk with the
subject “eMail Confidentiality Query!”
mailto:admin@fullnet.co.uk?subject=eMail%20Confidentiality%20Query!.

The content of this email does not necessarily reflect the views or
opinions of Fullnet Solutions Limited. If you have any queries or
complaints please email info@fullnet.co.uk with the subject “eMail
Comment/Complaint Query!”
mailto:info@fullnet.co.uk?subject=eMail%20Comment/Complaint%20Query!.

This footnote also confirms that this email message has been scanned
for the presence of computer viruses. Fullnet Solutions Limited can
however not be held responsible for any virus infections on the
recipients or any other systems. For more information regarding the
solutions Fullnet has to offer please email sales@fullnet.co.uk with
the subject “Sales Query!”
mailto:fslsales@fullnet.co.uk?subject=Sales%20Query!.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

7 Marlborough Close

Maidenhead
Berkshire
SL6 4LP
United Kingdom

Telephone: +44 (01628) 675 978
Facsimile: +44 (07092) 289 990
Mobile Phone: +44 (07703) 503 733
Skype ID: fullnetsolutionsltd skype:fullnetsolutionsltd?call Kobus
Bensch: kbensch@fullnet.co.uk mailto:kbensch@fullnet.co.uk

Information: info@fullnet.co.uk> mailto:info@fullnet.co.uk

Sales Team: fslsales@fullnet.co.uk mailto:fslsales@fullnet.co.uk

WWW: http://www.fullnet.co.uk

Registered in England & Wales, Company Number 3568937

VAT registration number: UK 714 7309 42

E & O.E. All prices exclude VAT & Carriage unless otherwise specified.

This email and any files transmitted with it are confidential and
intended solely for the use of the individual or entity to whom they are
addressed. If you have received this email in error please notify the
system administrator by emailing admin@fullnet.co.uk with the subject
“eMail Confidentiality Query!”
mailto:admin@fullnet.co.uk?subject=eMail%20Confidentiality%20Query!.

The content of this email does not necessarily reflect the views or
opinions of Fullnet Solutions Limited. If you have any queries or
complaints please email info@fullnet.co.uk with the subject “eMail
Comment/Complaint Query!”
mailto:info@fullnet.co.uk?subject=eMail%20Comment/Complaint%20Query!.

This footnote also confirms that this email message has been scanned for
the presence of computer viruses. Fullnet Solutions Limited can however
not be held responsible for any virus infections on the recipients or
any other systems. For more information regarding the solutions Fullnet
has to offer please email sales@fullnet.co.uk with the subject “Sales
Query!” mailto:fslsales@fullnet.co.uk?subject=Sales%20Query!.

signature.asc (258 Bytes)