Everything's plaintext

RT Users
1

Good your-time-here, list:

I have

Set($MessageBoxRichText, 1);
Set($PreferRichText, 1);

yet all messages coming in - or going out! - are plaintext. I can compose
something using the wysiwyg bar, but none of the formatting is kept. Worse,
everything seems to be double-spaced, making every ticket twice as long as
it needs to be.

What other settings have I missed to get this working?

/chown -R us:us /yourbase

2

These are the settings I use to accept incoming formatted messages

Set($TrustHTMLAttachments, 1);
Set($PreferRichText, 1);

Hope this helps!

Regards,
DanFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Rob
Munsch
Sent: Friday, May 22, 2009 2:16 PM
To: rt Users
Subject: [rt-users] Everything’s plaintext

Good your-time-here, list:

I have

Set($MessageBoxRichText, 1);
Set($PreferRichText, 1);

yet all messages coming in - or going out! - are plaintext. I can
compose something using the wysiwyg bar, but none of the formatting is
kept. Worse, everything seems to be double-spaced, making every ticket
twice as long as it needs to be.

What other settings have I missed to get this working?

/chown -R us:us /yourbase

3

Set($TrustHTMLAttachments, 1);

Aha. I hadn’t noticed this before, and i strongly suspect that’ll do it.
Thanks!

/chown -R us:us /yourbase