I granted several Rights to my server’s Everyone Group (it’s a "closed"
server behind an SSL firewall) in hopes that I could grant most any
capability (minus core admin stuff) to most any user.
However, I am finding that these aforementioned Rights do not seem to be
reflected for my Unprivileged users. Any idea why?
These Unprivileged users can only see the view for SelfService. Further,
they can not show automated email responses from RT via the web UI, nor can
they view email headers, etc. When attempting to click on the links
associated with these commands, RT simply takes the Unprivileged user right
back to the SelfService toplevel page.
Can anyone shed some light on this?
(My Unprivileged users are all created via auto email password
generation…for what that’s worth.)