"Everyone" Group Rights do not translate to Unprivileged?

RT Users
1

Hello,

I granted several Rights to my server’s Everyone Group (it’s a "closed"
server behind an SSL firewall) in hopes that I could grant most any
capability (minus core admin stuff) to most any user.

However, I am finding that these aforementioned Rights do not seem to be
reflected for my Unprivileged users. Any idea why?

These Unprivileged users can only see the view for SelfService. Further,
they can not show automated email responses from RT via the web UI, nor can
they view email headers, etc. When attempting to click on the links
associated with these commands, RT simply takes the Unprivileged user right
back to the SelfService toplevel page.

Can anyone shed some light on this?

(My Unprivileged users are all created via auto email password
generation…for what that’s worth.)

-Matt

2

I suspect at least part of my problem due to the fact that the "/Ticket"
mechanism is not available via SelfService stuff, even when said rights are
turned on.

I also am trying to determine if an unprivileged user can access anything
other then SelfService ??

I’m working very hard to try and understand all the RT rights, and this is
just a tast of it.

-Matt

3

Matt England wrote:

I also am trying to determine if an unprivileged user can access anything
other then SelfService ??

Nope; that’s more or less the main effect of the “privileged” flag.

4

Has anyone observed the bahaviour of not being able to add
attachments via SelfService mode in RT 3.4.2?

Regards,

Aris