'Everyone' group is missing from upgraded RT installation

Ken_Johnson · April 17, 2013, 10:05pm

I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to
the original installation, and am still testing RT 4.0.

In general things look good now, but I ran in to a difficulty when trying to
allow rt-mailgate to create new tickets.

As I understand it, I need to allow ticket creation for the Everyone group
if ‘outside’ email users are to create new tickets. Unfortunately, I don’t
have an Everyone group. OK, I can add one. I tried looking here:

github.com

bestpractical/rt/blob/stable/etc/initialdata

# Initial data for a fresh RT installation.

@Users = (
    {  Name             => 'root',
       Gecos            => 'root',
       RealName         => 'Enoch Root',
       Password         => 'password',
       EmailAddress     => "root\@localhost",
       Comments         => 'SuperUser',
       Privileged       => '1',
       SkipCanonicalize => '1',
    },
);

@Groups = (
);

@Queues = ({ Name              => 'General',
             Description       => 'The default queue',
             CorrespondAddress => "",

This file has been truncated. show original

For information on the characteristics that this group should have, but
struck out.

Where should I look to find out how to set this group up properly?

Ken

Ruslan_Zakirov1 · April 18, 2013, 8:12am

I recently upgraded an RT installation from 3.4.5 to 4.0.7, in parallel to
the original installation, and am still testing RT 4.0.

In general things look good now, but I ran in to a difficulty when trying
to
allow rt-mailgate to create new tickets.

As I understand it, I need to allow ticket creation for the Everyone group
if ‘outside’ email users are to create new tickets. Unfortunately, I don’t
have an Everyone group. OK, I can add one. I tried looking here:

rt/etc/initialdata at stable · bestpractical/rt · GitHub

For information on the characteristics that this group should have, but
struck out.

Where should I look to find out how to set this group up properly?

Are you saying that RT 3.4.5 had no Everyone group in the DB? What do you
get when you run the following query:

SELECT * FROM Groups WHERE Domain = ‘SystemInternal’;

Ken

Best regards, Ruslan.

Ken_Johnson · April 18, 2013, 5:19pm

Ruslan,

Thanks for this very helpful pointer. As you probably suspected, there was
in fact an Everyone group. I had failed to understand that I needed to
approach my issue by giving Everyone create privileges on a queue, rather
than by trying to edit the properties of the Everyone group.

Thanks,

Ken

…

Of Ruslan ZakirovSent: Thursday, April 18, 2013 3:13 AM
Cc: RT users
Subject: Re: [rt-users] ‘Everyone’ group is missing from upgraded RT
installation