I’ve run into several issues in RT with the use of greater than ‘>’ and
less than ‘<’ symbols in RT.
One issue that I run into with some regularity is pasting the default mysql
prompt into a ticket. For example, if I paste the following into a reply:
mysql> select CURRENT_DATE;
| CURRENT_DATE |
| 2016-04-20 |
1 row in set (0.00 sec)
The first line is hidden, as if it were text quoted from a previous comment
By and large, I simply try to avoid using un-paired ‘<’ and ‘>’ characters
in replies, but I just ran into the following issue in a canned response:
The following text in the canned response editor:
“<<biblio.title>>” by <<biblio.author>>, <<issues.date_due>>,
“<>” by <>, <>, Barcode: <>
When I view it in Display.
I tried using ‘<’ and ‘>’ to escape the greater than and less than
symbols; that didn’t work… using html entities did work, but … meh.
Are there any rules for escaping ‘<’ and ‘>’, and, more generally, is there
any documentation about how RT renders comments/replies and articles?