Escalation-methods?

RT Users
1

Hi,

I’m wondering, if I can escalate a ticket, after no reaction/responses
after serveral time?
Best thing would be, mailing to the owner of the ticket, and after a second
time mailing all queue-members.

Maybe it will be realized in the development branch?

Could someone give me any hints about that?

TiA
\o/
Michael Thies

2

It’s something that has been talked about a lot but never actually built.On Mon, May 21, 2001 at 12:39:58PM +0200, Michael Thies wrote:

Hi,

I’m wondering, if I can escalate a ticket, after no reaction/responses
after serveral time?
Best thing would be, mailing to the owner of the ticket, and after a second
time mailing all queue-members.

Maybe it will be realized in the development branch?

Could someone give me any hints about that?

TiA

\o/
Michael Thies

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare room listening
to loud music wearing all black, I realize that that it is much less cool in real life :slight_smile:
–Richard Tibbetts

3

You are welcome to grab the script I wrote and tweak it to your needs;

http://tarjema.com/files/rt_escalation.pl

–tagFrom: “Jesse” jesse@fsck.com
To: “Michael Thies” michael@thies.org
Cc: rt-users@lists.fsck.com
Sent: Monday, May 21, 2001 9:01 PM
Subject: Re: [rt-users] Escalation-methods?

It’s something that has been talked about a lot but never actually built.

Hi,

I’m wondering, if I can escalate a ticket, after no reaction/responses
after serveral time?
Best thing would be, mailing to the owner of the ticket, and after a
second
time mailing all queue-members.

Maybe it will be realized in the development branch?

Could someone give me any hints about that?

TiA

\o/
Michael Thies

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

As I sit here alone looking at green text on a laptop in a mostly bare
room listening
to loud music wearing all black, I realize that that it is much less cool
in real life :slight_smile:
–Richard Tibbetts

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users