I have worked out how to modify RT::Action::EscalatePriority so that a
transaction is not recorded each time a ticket’s priority is escalated.
However, the LastUpdated date is still reset. It would be nice if this could
was left alone for this action.
Any suggestions as to how to go about this (including just suggesting which
module to look at in detail) would be much appreciated.
Melbourne, Australia (UTC +10 hrs)