Errors on user logins --

RT Users
1

I’m getting what seems to be a common error when users login.

“The page you requested could not be found”
This is only with non-root users.

When the users login it redirects to
https://rt.example.com/HASH(0x68193a8)

If I remove the ‘HASH(0x68193a8)’ I get my dashboard.
I’ve cleaned out the mason cache and walked through many of the existing
‘how to’ but to no avail.

I’ve ensured that CPAN modules are all up to date.

CentOS 6.6
RT 4.2.9

==> /var/log/httpd/error_log <==
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK ( ldapserver_LDAP
): joe.bob
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:161)
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: example,
EmailAddress: joe.bob@example.com, Name: joe.bob, RealName: Joe Bob,
WorkPhone: 7025551234
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:665)
[30947] [Wed Dec 10 17:22:23 2014] [info]: Successful login for joe.bob
from 10.10.10.10
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:341)

Thanks for any and all assistance.

2

I’m getting what seems to be a common error when users login.

“The page you requested could not be found”
This is only with non-root users.

When the users login it redirects to
https://rt.example.com/HASH(0x68193a8)

If I remove the ‘HASH(0x68193a8)’ I get my dashboard.
I’ve cleaned out the mason cache and walked through many of the existing
‘how to’ but to no avail.

I’ve ensured that CPAN modules are all up to date.

CentOS 6.6
RT 4.2.9

==> /var/log/httpd/error_log <==
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK (
ldapserver_LDAP ): joe.bob
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:161)
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1:
example, EmailAddress: joe.bob@example.com mailto:joe.bob@example.com,
Name: joe.bob, RealName: Joe Bob, WorkPhone: 7025551234
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:665)
[30947] [Wed Dec 10 17:22:23 2014] [info]: Successful login for joe.bob
from 10.10.10.10
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:341)

Thanks for any and all assistance.

Which version of RT::Authen::ExternalAuth are you using?
Hint 0.25 would be the recommended version. There was a fix for this
somewhere between 0.17 and 0.21 if I remember correctly.

Jeff

3

Jeff my upgrade to V25 failed before. This time it worked (well after two
attempts); thanks for the reply and the assist.

Lesson of the day… read your output.

Thanks all!On Wed, Dec 10, 2014 at 11:33 AM, Jeff Voskamp javoskamp@uwaterloo.ca wrote:

On 12/10/2014 01:09 PM, Matt Wells wrote:

I’m getting what seems to be a common error when users login.

“The page you requested could not be found”
This is only with non-root users.

When the users login it redirects to
https://rt.example.com/HASH(0x68193a8)

If I remove the ‘HASH(0x68193a8)’ I get my dashboard.
I’ve cleaned out the mason cache and walked through many of the existing
‘how to’ but to no avail.

I’ve ensured that CPAN modules are all up to date.

CentOS 6.6
RT 4.2.9

==> /var/log/httpd/error_log <==
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::LDAP::GetAuth External Auth OK (
ldapserver_LDAP ): joe.bob
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
Authen/ExternalAuth/LDAP.pm:161)
[30947] [Wed Dec 10 17:22:23 2014] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1:
example, EmailAddress: joe.bob@example.com mailto:joe.bob@example.com,
Name: joe.bob, RealName: Joe Bob, WorkPhone: 7025551234
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
Authen/ExternalAuth.pm:665)
[30947] [Wed Dec 10 17:22:23 2014] [info]: Successful login for joe.bob
from 10.10.10.10
(/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/
Authen/ExternalAuth.pm:341)

Thanks for any and all assistance.

Which version of RT::Authen::ExternalAuth are you using?
Hint 0.25 would be the recommended version. There was a fix for this
somewhere between 0.17 and 0.21 if I remember correctly.

Jeff