As of 4.4.1 and continuing with 4.4.2, pages such as a ticket’s “Actions” => “Resolve” page die out with the message, “An internal RT error has occurred. Your administrator can find more details in RT’s log files”. The entire page is not displayed, as if output dies with this message.
In the server’s httpd error log, I see the text:
[598] [Tue Dec 5 22:57:47 2017] [error]: could not find component for path ‘/Ticket/Elements/ShowSimplifiedRecipients’
There is/was a bug that the amount of data was to large for a get
request and I think there was a patch, went into 4.4.2?, that solved
that by using a post.
Searching with google should show up some posts about this and maybe an
answer from BP.
I’m having this exact same issue. What’s odd is I have an instance of 4.4.2 running that does not get this error. I did a clean installation of RT 4.4.2 on a new server. I imported the MySQL database from the old server. Everything displays correctly but when I try to reply or comment on a ticket I get …
[16198] [Wed Feb 28 19:52:20 2018] [error]: could not find component for path ‘/Ticket/Elements/ShowSimplifiedRecipients’
