Errors on 3.6.5

RT Users
1

I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3),
and i see a lot of error in my http errors log:

FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr:

I used these http configuration:

NameVirtualHost *:80

<VirtualHost *:80>

ServerAdmin root

ServerName your.host.name

DocumentRoot /opt/rt3/share/html/

AddDefaultCharset UTF-8

# Adding the following for RT (the ticket tracker)

AddHandler fastcgi-script .fcgi

<Directory “/opt/rt3/share/html”>

Options FollowSymLinks ExecCGI

AllowOverride None

# Pass through requests to for noauth

Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images

ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

FastCgiIpcDir /tmp

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout

120 -processes 4

Any ideas?

I also have problems, from the web, to see group/users created, and change
the person to assign
ticket (from root login, only nobody user)

thanks for suggestions

Marco

2

I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3),
and i see a lot of error in my http errors log:

FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr:

Did you miss the actual error?

3

These are only some errors from my http error log:

[[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: DBD::mysql::st execute failed: You
have an error in your SQL syntax near ‘ON ( ObjectCustomFields_1.CustomField
= main.id ) WHERE (main.Disabled = ‘0’) A’ at line 1 at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line
505., referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: RT::Handle=HASH(0xad562ec)
couldn’t execute the query 'SELECT DISTINCT main.* FROM CustomFields main
JOIN ObjectCustomFields ObjectCustomFields_1 ON (
ObjectCustomFields_1.CustomField = main.id ) WHERE (main.Disabled = ‘0’)
AND (ObjectCustomFields_1.ObjectId = ‘3’ OR ObjectCustomFields_1.ObjectId =
‘0’) AND (main.LookupType = ‘RT::Queue-RT::Ticket’) ORDER BY
ObjectCustomFields_1.ObjectId ASC, ObjectCustomFields_1.SortOrder ASC ’ at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line
518, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0xad562ec)’,
‘SELECT DISTINCT main.* FROM CustomFields main JOIN ObjectCust…’) called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line 238,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::_DoSearch(‘RT::CustomFields=HASH(0xb0b47c0)’) called
at /opt/rt3/lib/RT/CustomFields_Overlay.pm line 172, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!RT::CustomFields::_DoSearch(‘RT::CustomFields=HASH(0xb0b47c0)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line 498,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::Next(‘RT::CustomFields=HASH(0xb0b47c0)’) called at
/opt/rt3/lib/RT/CustomFields_Overlay.pm line 190, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!RT::CustomFields::Next(‘RT::CustomFields=HASH(0xb0b47c0)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line 555,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::First(‘RT::CustomFields=HASH(0xb0b47c0)’) called at
/opt/rt3/share/html/Ticket/Elements/ShowSummary line 57, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’,
‘Attachments’, ‘RT::Attachments=HASH(0xad45010)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb0b47e4)’,
‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’, ‘Attachments’,
‘RT::Attachments=HASH(0xad45010)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1262,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1252,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’, ‘Attachments’,
‘RT::Attachments=HASH(0xad45010)’) called at
/opt/rt3/share/html/Ticket/Display.html line 58, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: !HTML::Mason::Commands::ANON()
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm
line 1335, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1335,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Request::content(‘HTML::Mason::Request::CGI=HASH(0xb079b8c)’)
called at /opt/rt3/share/html/Widgets/TitleBox line 51, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Commands::ANON(‘title’, ‘Metadati del ticket’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xafe99c0)’,
‘title’, ‘Metadati del ticket’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1262,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH(0xad562ec)’,
‘SELECT DISTINCT main.* FROM Users main JOIN Principals Princi…’) called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line 238,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::_DoSearch(‘RT::Users=HASH(0xb0c4474)’) called at
/opt/rt3/lib/RT/Users_Overlay.pm line 137, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!RT::Users::_DoSearch(‘RT::Users=HASH(0xb0c4474)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line 498,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!DBIx::SearchBuilder::Next(‘RT::Users=HASH(0xb0c4474)’) called at
/opt/rt3/share/html/Ticket/Elements/ShowGroupMembers line 51, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Commands::ANON(‘Group’, ‘RT::Group=HASH(0xb0c02e8)’,
‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm line 135,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb0dcb4c)’,
‘Group’, ‘RT::Group=HASH(0xb0c02e8)’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1262,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1252,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Group’,
‘RT::Group=HASH(0xb0c02e8)’, ‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’) called
at /opt/rt3/share/html/Ticket/Elements/ShowPeople line 55, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’)
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm
line 135, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0xb0cef1c)’,
‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’) called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1262,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called at
/usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1252,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI: server
“/opt/rt3/bin/mason_handler.fcgi” stderr:
!HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’) called at
/opt/rt3/share/html/Ticket/Elements/ShowSummary line 67, referer:
http://monit.regione.toscana.it/index.html

M.

4

That looks like you somehow might not have initialized the database
correctly.On Oct 5, 2007, at 4:17 AM, Marco Avvisano wrote:

These are only some errors from my http error log:

[[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: DBD::mysql::st
execute failed: You have an error in your SQL syntax near ‘ON
( ObjectCustomFields_1.CustomField = main.id ) WHERE
(main.Disabled = ‘0’) A’ at line 1 at /usr/local/perl-5.8.5/lib/
site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 505., referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: RT::Handle=HASH
(0xad562ec) couldn’t execute the query 'SELECT DISTINCT main.* FROM
CustomFields main JOIN ObjectCustomFields ObjectCustomFields_1 ON
( ObjectCustomFields_1.CustomField = main.id ) WHERE
(main.Disabled = ‘0’) AND (ObjectCustomFields_1.ObjectId = ‘3’ OR
ObjectCustomFields_1.ObjectId = ‘0’) AND (main.LookupType =
‘RT::Queue-RT::Ticket’) ORDER BY ObjectCustomFields_1.ObjectId
ASC, ObjectCustomFields_1.SortOrder ASC ’ at /usr/local/perl-5.8.5/
lib/site_perl/5.8.5/DBIx/SearchBuilder/Handle.pm line 518, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH
(0xad562ec)’, ‘SELECT DISTINCT main.* FROM CustomFields main JOIN
ObjectCust…’) called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/
DBIx/SearchBuilder.pm line 238, referer: http://
monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::_DoSearch(‘RT::CustomFields=HASH(0xb0b47c0)’)
called at /opt/rt3/lib/RT/CustomFields_Overlay.pm line 172,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
RT::CustomFields::_DoSearch(‘RT::CustomFields=HASH(0xb0b47c0)’)
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/
SearchBuilder.pm line 498, referer: http://monit.regione.toscana.it/
index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::Next(‘RT::CustomFields=HASH(0xb0b47c0)’)
called at /opt/rt3/lib/RT/CustomFields_Overlay.pm line 190,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
RT::CustomFields::Next(‘RT::CustomFields=HASH(0xb0b47c0)’) called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm
line 555, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::First(‘RT::CustomFields=HASH(0xb0b47c0)’)
called at /opt/rt3/share/html/Ticket/Elements/ShowSummary line 57,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH
(0x9d5bcc0)’, ‘Attachments’, ‘RT::Attachments=HASH(0xad45010)’)
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/
Component.pm line 135, referer: http://monit.regione.toscana.it/
index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xb0b47e4)’, ‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’,
‘Attachments’, ‘RT::Attachments=HASH(0xad45010)’) called at /usr/
local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line
1262, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm
line 1252, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’, ‘Attachments’, ‘RT::Attachments=HASH
(0xad45010)’) called at /opt/rt3/share/html/Ticket/Display.html
line 58, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Commands::ANON() called at /usr/local/perl-5.8.5/
lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1335, referer:
http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm
line 1335, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Request::content(‘HTML::Mason::Request::CGI=HASH
(0xb079b8c)’) called at /opt/rt3/share/html/Widgets/TitleBox line
51, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Commands::ANON(‘title’, ‘Metadati del ticket’)
called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/
Component.pm line 135, referer: http://monit.regione.toscana.it/
index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xafe99c0)’, ‘title’, ‘Metadati del ticket’) called at /usr/local/
perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line 1262,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::Handle::SimpleQuery(‘RT::Handle=HASH
(0xad562ec)’, ‘SELECT DISTINCT main.* FROM Users main JOIN
Principals Princi…’) called at /usr/local/perl-5.8.5/lib/
site_perl/5.8.5/DBIx/SearchBuilder.pm line 238, referer: http://
monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::_DoSearch(‘RT::Users=HASH(0xb0c4474)’) called
at /opt/rt3/lib/RT/Users_Overlay.pm line 137, referer: http://
monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
RT::Users::_DoSearch(‘RT::Users=HASH(0xb0c4474)’) called at /usr/
local/perl-5.8.5/lib/site_perl/5.8.5/DBIx/SearchBuilder.pm line
498, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
DBIx::SearchBuilder::Next(‘RT::Users=HASH(0xb0c4474)’) called at /
opt/rt3/share/html/Ticket/Elements/ShowGroupMembers line 51,
referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Commands::ANON(‘Group’, ‘RT::Group=HASH
(0xb0c02e8)’, ‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’) called at /
usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Component.pm
line 135, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xb0dcb4c)’, ‘Group’, ‘RT::Group=HASH(0xb0c02e8)’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’) called at /usr/local/perl-5.8.5/lib/
site_perl/5.8.5/HTML/Mason/Request.pm line 1262, referer: http://
monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm
line 1252, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Group’,
‘RT::Group=HASH(0xb0c02e8)’, ‘Ticket’, ‘RT::Ticket=HASH
(0x9d5bcc0)’) called at /opt/rt3/share/html/Ticket/Elements/
ShowPeople line 55, referer: http://monit.regione.toscana.it/
index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH
(0x9d5bcc0)’) called at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/
HTML/Mason/Component.pm line 135, referer: http://
monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH
(0xb0cef1c)’, ‘Ticket’, ‘RT::Ticket=HASH(0x9d5bcc0)’) called at /
usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm line
1262, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !eval {…} called
at /usr/local/perl-5.8.5/lib/site_perl/5.8.5/HTML/Mason/Request.pm
line 1252, referer: http://monit.regione.toscana.it/index.html
[Fri Oct 05 10:05:48 2007] [error] [client 10.110.23.12] FastCGI:
server “/opt/rt3/bin/mason_handler.fcgi” stderr: !
HTML::Mason::Request::comp(‘undef’, ‘undef’, ‘Ticket’,
‘RT::Ticket=HASH(0x9d5bcc0)’) called at /opt/rt3/share/html/Ticket/
Elements/ShowSummary line 67, referer: http://
monit.regione.toscana.it/index.html

M.

On Wed, Oct 03, 2007 at 01:22:47PM +0200, Marco Avvisano wrote:

I have installed Rt 3.6.5 ( Red Hat Enterprise Linux ES release 3),
and i see a lot of error in my http errors log:

FastCGI: server “/opt/rt3/bin/mason_handler.fcgi” stderr:

Did you miss the actual error?

I used these http configuration:

NameVirtualHost *:80

<VirtualHost *:80>

ServerAdmin root

ServerName your.host.name

DocumentRoot /opt/rt3/share/html/

AddDefaultCharset UTF-8

# Adding the following for RT (the ticket tracker)

AddHandler fastcgi-script .fcgi

<Directory “/opt/rt3/share/html”>

Options FollowSymLinks ExecCGI

AllowOverride None

# Pass through requests to for noauth

Alias /NoAuth/images /opt/rt3/share/html/NoAuth/images

ScriptAlias / /opt/rt3/bin/mason_handler.fcgi/

FastCgiIpcDir /tmp

FastCgiServer /opt/rt3/bin/mason_handler.fcgi -idle-timeout

120 -processes 4

Any ideas?

I also have problems, from the web, to see group/users created,
and change
the person to assign
ticket (from root login, only nobody user)

thanks for suggestions

Marco

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5

I resolved after upgrading mysql server

thanks for your suggestions

Marco----- Original Message -----
From: “Jesse Vincent” jesse@bestpractical.com
To: “Marco Avvisano” marco.avvisano@regione.toscana.it
Cc: rt-users@lists.bestpractical.com
Sent: Friday, October 05, 2007 9:51 PM
Subject: Re: [rt-users] errors on 3.6.5