Error with username and password on clean install

RT Users
1

Greetings.

I have done a clean install of RT3 on Solaris 8 and get the following error
on the browser screen when I try to log in with user/password root/rt_LeadUp
Your username or password is incorrect

Versions:
RT rt-3-0-7_01
Postgress postgresql-7.4
Apache apache_1.3.29
Modperl mod_perl-1.27
Perl perl-5.8.0
latest perl modules installed

Configuration:
./configure --prefix=/usr/local/rt3
–with-web-user=apache --with-web-group=lus_staff
–with-db-type=Pg --with-db-dba=postgres

RT_SiteConfig.pm :
Set($DatabaseType , ‘Pg’);
Set($DatabaseUser , ‘rt_user’);
Set($DatabasePassword , ‘rt_LeadUp’);
Set($LogToFile , ‘debug’);
Set($LogDir, ‘/usr/local/rt3/var/log’);
Set($LogToFileNamed , “rt.log”); #log to rt.log

I’ve tried all sorts of username/password combinations, but to no avail.

Nothing helpful in rt.log or apache error_log.

BTW, I had to chown the log directory for apache to connect to RT.
chown apache:lus_staff /usr/local/rt3/var/log

Suggestions please?

Thanks.

Mike Husband <><
http://www.leadup.com.au/

2

Mike Husband wrote:

I have done a clean install of RT3 on Solaris 8 and get the following error
on the browser screen when I try to log in with user/password root/rt_LeadUp
Your username or password is incorrect

Try “password”. The database password is what RT uses to
authenticate against the DB; the password for the root
RT user is (or generally should be) different.
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - A CyberGuard Company