Error with extensions installation

Hi Y’all

Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more details in
RT’s log files.”

Please I need help.

Thank you

|The answer is in the logs, but if you performed this step rm -fr
/opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|

This is on Centos anyway.

HTHOn 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y’all

Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more
details in RT’s log files.”

Please I need help.

Thank you

Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.

Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.On 14/09/2015 10:49, Lorraine Johnson wrote:

I again tried the solution you gave me, but am getting this error
invalid mode ’ apache:apache’.

Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson <rraineyjay@gmail.com mailto:rraineyjay@gmail.com> wrote:

Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r
 /opt/rt4/var/log/apache2 it says   No such file or directory.

Please help

On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com>> wrote:

    |The answer is in the logs, but if you performed this step rm
    -fr /opt/rt4/var/mason_data/obj and restarted, then you need
    to chmod -R ||apache:apache /opt/rt4/var/mason_data|

    This is on Centos anyway.

    HTH



    On 14/09/2015 10:01, Lorraine Johnson wrote:
    Hi Y'all

    Good morning, I installed RT- activity report and I get this
    error "An internal RT error has occurred. Your administrator
    can find more details in RT's log files."


    Please I need help.

    Thank you
    -- 
    Kobus Bensch
    Senior Systems Administrator
    Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey
    | GU2 7YD
    DDI:  0207 871 3958
    Tel:  0207 871 3890
    Email: kobus.bensch@trustpayglobal.com
    <mailto:kobus.bensch@trustpayglobal.com>

    Trustpay Global Limited is an authorised Electronic Money
    Institution regulated by the Financial Conduct Authority
    registration number 900043. Company No 07427913 Registered in
    England and Wales with registered address 130 Wood Street,
    London, EC2V 6DL, United Kingdom.

    For further details please visit our website at
    www.trustpayglobal.com <http://www.trustpayglobal.com>.

    The information in this email and any attachments are
    confidential and remain the property of Trustpay Global Ltd
    unless agreed by contract. It is intended solely for the
    person to whom or the entity to which it is addressed. If you
    are not the intended recipient you may not use, disclose,
    copy, distribute, print or rely on the content of this email
    or its attachments. If this email has been received by you in
    error please advise the sender and delete the email from your
    system. Trustpay Global Ltd does not accept any liability for
    any personal view expressed in this message.

Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.

Thank you very much Kobus, the chown command worked.

Unfortunately I cant find the activity report. I used the link https:///Reports/Activity/index.html but I get this error


The page you requested could not be found
Please check the URL and try again.”

Dont know if I should do the installation again.

Please helpOn Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch < kobus.bensch@trustpayglobal.com> wrote:

Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.

On 14/09/2015 10:49, Lorraine Johnson wrote:

I again tried the solution you gave me, but am getting this error invalid
mode ’ apache:apache’.

Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson < rraineyjay@gmail.com rraineyjay@gmail.com> wrote:

Thank you Kobus Bensch for your quick response

Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2
it says No such file or directory.

Please help

On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch < kobus.bensch@trustpayglobal.comkobus.bensch@trustpayglobal.com> wrote:

The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R apache:apache /opt/rt4/var/mason_data

This is on Centos anyway.

HTH

On 14/09/2015 10:01, Lorraine Johnson wrote:

Hi Y’all

Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more details in
RT’s log files.”

Please I need help.

Thank you


Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at
http://www.trustpayglobal.comwww.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.


Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.

Not sure. Did you restart apache after the install and after the chown?

I have that plugin install and all is working fine for me.On 14/09/2015 12:14, Lorraine Johnson wrote:

Thank you very much Kobus, the chown command worked.

Unfortunately I cant find the activity report. I used the link
https:///Reports/Activity/index.html but I get
this error

"

The page you requested could not be found

Please check the URL and try again."

Dont know if I should do the installation again.

Please help

On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com mailto:kobus.bensch@trustpayglobal.com> wrote:

Sorry my bad. It should be chown not chmod and if the directory
does not exist create it first then do the chown.


On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error
invalid mode ' apache:apache'.


Please I am a newbie, kindly help me out.

Thank you so much

On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson <rraineyjay@gmail.com <mailto:rraineyjay@gmail.com>> wrote:

    Thank you Kobus Bensch for your quick response

    Mine is also on centos RT 4.0, when I tail -r
     /opt/rt4/var/log/apache2 it says   No such file or directory.

    Please help

    On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com>> wrote:

        |The answer is in the logs, but if you performed this step
        rm -fr /opt/rt4/var/mason_data/obj and restarted, then
        you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|

        This is on Centos anyway.

        HTH



        On 14/09/2015 10:01, Lorraine Johnson wrote:
        Hi Y'all

        Good morning, I installed RT- activity report and I get
        this error "An internal RT error has occurred. Your
        administrator can find more details in RT's log files."


        Please I need help.

        Thank you
        -- 
        Kobus Bensch
        Senior Systems Administrator
        Address:  22 & 24 | Frederick Sanger Road | Guildford |
        Surrey | GU2 7YD
        DDI:  0207 871 3958
        Tel:  0207 871 3890
        Email: kobus.bensch@trustpayglobal.com
        <mailto:kobus.bensch@trustpayglobal.com>

        Trustpay Global Limited is an authorised Electronic Money
        Institution regulated by the Financial Conduct Authority
        registration number 900043. Company No 07427913
        Registered in England and Wales with registered address
        130 Wood Street, London, EC2V 6DL, United Kingdom.

        For further details please visit our website at
        www.trustpayglobal.com <http://www.trustpayglobal.com>.

        The information in this email and any attachments are
        confidential and remain the property of Trustpay Global
        Ltd unless agreed by contract. It is intended solely for
        the person to whom or the entity to which it is
        addressed. If you are not the intended recipient you may
        not use, disclose, copy, distribute, print or rely on the
        content of this email or its attachments. If this email
        has been received by you in error please advise the
        sender and delete the email from your system. Trustpay
        Global Ltd does not accept any liability for any personal
        view expressed in this message.
-- 
Kobus Bensch
Senior Systems Administrator
Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey |
GU2 7YD
DDI:  0207 871 3958
Tel:  0207 871 3890
Email: kobus.bensch@trustpayglobal.com
<mailto:kobus.bensch@trustpayglobal.com>

Trustpay Global Limited is an authorised Electronic Money
Institution regulated by the Financial Conduct Authority
registration number 900043. Company No 07427913 Registered in
England and Wales with registered address 130 Wood Street, London,
EC2V 6DL, United Kingdom.

For further details please visit our website at
www.trustpayglobal.com <http://www.trustpayglobal.com>.

The information in this email and any attachments are confidential
and remain the property of Trustpay Global Ltd unless agreed by
contract. It is intended solely for the person to whom or the
entity to which it is addressed. If you are not the intended
recipient you may not use, disclose, copy, distribute, print or
rely on the content of this email or its attachments. If this
email has been received by you in error please advise the sender
and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this
message.

Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com

Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.

For further details please visit our website at www.trustpayglobal.com.

The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.