Hi Y’all
Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more details in
RT’s log files.”
Please I need help.
Thank you
|The answer is in the logs, but if you performed this step rm -fr
/opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data|
This is on Centos anyway.
HTHOn 14/09/2015 10:01, Lorraine Johnson wrote:
Hi Y’all
Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more
details in RT’s log files.”Please I need help.
Thank you
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.
Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error
invalid mode ’ apache:apache’.Please I am a newbie, kindly help me out.
Thank you so much
On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson <rraineyjay@gmail.com mailto:rraineyjay@gmail.com> wrote:
Thank you Kobus Bensch for your quick response Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2 it says No such file or directory. Please help On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com>> wrote: |The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data| This is on Centos anyway. HTH On 14/09/2015 10:01, Lorraine Johnson wrote:Hi Y'all Good morning, I installed RT- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you-- Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com> Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com <http://www.trustpayglobal.com>. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.
Thank you very much Kobus, the chown command worked.
Unfortunately I cant find the activity report. I used the link https:///Reports/Activity/index.html but I get this error
"
The page you requested could not be found
Please check the URL and try again."
Dont know if I should do the installation again.
Please helpOn Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch < kobus.bensch@trustpayglobal.com> wrote:
Sorry my bad. It should be chown not chmod and if the directory does not
exist create it first then do the chown.On 14/09/2015 10:49, Lorraine Johnson wrote:
I again tried the solution you gave me, but am getting this error invalid
mode ’ apache:apache’.Please I am a newbie, kindly help me out.
Thank you so much
On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson < rraineyjay@gmail.com rraineyjay@gmail.com> wrote:
Thank you Kobus Bensch for your quick response
Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2
it says No such file or directory.Please help
On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch < kobus.bensch@trustpayglobal.comkobus.bensch@trustpayglobal.com> wrote:
The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R apache:apache /opt/rt4/var/mason_data
This is on Centos anyway.
HTH
On 14/09/2015 10:01, Lorraine Johnson wrote:
Hi Y’all
Good morning, I installed RT- activity report and I get this error “An
internal RT error has occurred. Your administrator can find more details in
RT’s log files.”Please I need help.
Thank you
–
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.comTrustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at
http://www.trustpayglobal.comwww.trustpayglobal.com.The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.–
Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.comTrustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.
Not sure. Did you restart apache after the install and after the chown?
I have that plugin install and all is working fine for me.On 14/09/2015 12:14, Lorraine Johnson wrote:
Thank you very much Kobus, the chown command worked.
Unfortunately I cant find the activity report. I used the link
https:///Reports/Activity/index.html but I get
this error"
The page you requested could not be found
Please check the URL and try again."
Dont know if I should do the installation again.
Please help
On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com mailto:kobus.bensch@trustpayglobal.com> wrote:
Sorry my bad. It should be chown not chmod and if the directory does not exist create it first then do the chown. On 14/09/2015 10:49, Lorraine Johnson wrote:I again tried the solution you gave me, but am getting this error invalid mode ' apache:apache'. Please I am a newbie, kindly help me out. Thank you so much On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson <rraineyjay@gmail.com <mailto:rraineyjay@gmail.com>> wrote: Thank you Kobus Bensch for your quick response Mine is also on centos RT 4.0, when I tail -r /opt/rt4/var/log/apache2 it says No such file or directory. Please help On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com>> wrote: |The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R ||apache:apache /opt/rt4/var/mason_data| This is on Centos anyway. HTH On 14/09/2015 10:01, Lorraine Johnson wrote:Hi Y'all Good morning, I installed RT- activity report and I get this error "An internal RT error has occurred. Your administrator can find more details in RT's log files." Please I need help. Thank you-- Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com> Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com <http://www.trustpayglobal.com>. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.-- Kobus Bensch Senior Systems Administrator Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD DDI: 0207 871 3958 Tel: 0207 871 3890 Email: kobus.bensch@trustpayglobal.com <mailto:kobus.bensch@trustpayglobal.com> Trustpay Global Limited is an authorised Electronic Money Institution regulated by the Financial Conduct Authority registration number 900043. Company No 07427913 Registered in England and Wales with registered address 130 Wood Street, London, EC2V 6DL, United Kingdom. For further details please visit our website at www.trustpayglobal.com <http://www.trustpayglobal.com>. The information in this email and any attachments are confidential and remain the property of Trustpay Global Ltd unless agreed by contract. It is intended solely for the person to whom or the entity to which it is addressed. If you are not the intended recipient you may not use, disclose, copy, distribute, print or rely on the content of this email or its attachments. If this email has been received by you in error please advise the sender and delete the email from your system. Trustpay Global Ltd does not accept any liability for any personal view expressed in this message.
Kobus Bensch Trustpay Global LTD email signature Kobus Bensch
Senior Systems Administrator
Address: 22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
DDI: 0207 871 3958
Tel: 0207 871 3890
Email: kobus.bensch@trustpayglobal.com
mailto:kobus.bensch@trustpayglobal.com
Trustpay Global Limited is an authorised Electronic Money Institution
regulated by the Financial Conduct Authority registration number 900043.
Company No 07427913 Registered in England and Wales with registered address
130 Wood Street, London, EC2V 6DL, United Kingdom.
For further details please visit our website at www.trustpayglobal.com.
The information in this email and any attachments are confidential and
remain the property of Trustpay Global Ltd unless agreed by contract. It is
intended solely for the person to whom or the entity to which it is
addressed. If you are not the intended recipient you may not use, disclose,
copy, distribute, print or rely on the content of this email or its
attachments. If this email has been received by you in error please advise
the sender and delete the email from your system. Trustpay Global Ltd does
not accept any liability for any personal view expressed in this message.