Error while accessing user or group pages

RT Users
1

Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to
get in to the group or users web page I am getting following error in the
browser

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center
PC 6.0; CMDTDF; .NET4.0C; .NET4.0E; InfoPath.2)
Timestamp: Thu, 9 Jun 2011 03:12:45 UTC

Message: HTML Parsing Error: Unable to modify the parent container element
before the child element is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: https://192.168.7.12/Admin/Groups/

I am using IE8, and as per google search was pointing to a bug scenario, any how
can I fix this or is this a bug
Thanks and best regards

2

Hi just an up date, this error comes with IE8, I tried with IE6 and mozilla
firefox and this is workingFrom: Asanka Gunasekera asanka_gunasekera@yahoo.co.uk
To: rt-users@lists.bestpractical.com
Sent: Thu, 9 June, 2011 8:44:36
Subject: [rt-users] error while accessing user or group pages

Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to
get in to the group or users web page I am getting following error in the
browser

Webpage error details
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0;
SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center
PC 6.0; CMDTDF; .NET4.0C; .NET4.0E; InfoPath.2)
Timestamp: Thu, 9 Jun 2011 03:12:45 UTC

Message: HTML Parsing Error: Unable to modify the parent container element
before the child element is closed (KB927917)
Line: 0
Char: 0
Code: 0
URI: https://192.168.7.12/Admin/Groups/

I am using IE8, and as per google search was pointing to a bug scenario, any how
can I fix this or is this a bug
Thanks and best regards

3

Hi I am evaluating RT4 and the version I am using is rt-4.0.1rc1, when I try to get in to the
group or users web page I am getting following error in the browser

Ah, great. We’ve been hoping you would tell us your RT version on the
ticket you opened Login

I’ll add that helpful information there

It appears something with the autocompleter and IE8 must be
interacting poorly.

-kevin