I have a few charts on my “RT at a glance” page, to summarize our ticketing activity.
Today I edited the charts and changed the “group by” option from “name” to “nickname”.
The charts still display correctly. However, before I was able to click on a row in the associated data table and see the results page.
Now when I click on a row in the associated data table I get an error saying:
There was an error parsing your search query: Invalid watcher subfield: ‘NickName’. Your RT admin can find more information in the error logs.
In the log I can see this:
 [Fri Oct 30 09:23:01 2015] [error]: Couldn’t parse query: Invalid watcher subfield: ‘NickName’ at /opt/rt4/sbin/…/lib/RT/Tickets.pm line 1025.
Is this nromal behavior?
I can see how using nicknames should not be a very important feature in RT, however I believe RT should at least handle it more gracefully.