Error when replace bpslogo.png file

RT Users
1

Hi All,

I’ve got an error when I tried to replace the default bpslogo.png file with
a new one of the same name in
RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as
below:

[error]: ‘<&’ without matching ‘&>’ at
/usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32
(/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)

On line 209 of Handler.pm file, it is:

sub HTML::Mason::Exception::as_rt_error {
    my ($self) = @_;
    $RT::Logger->error( $self->full_message ); #line 209
    return "An internal RT error has occurred.  Your administrator can

find more details in RT’s log files.";
}

I checked the Hander.pm file but cant figure out anything. Please help.

BTW, my RT version is 4.0.7

Br
Vodar
It’s not where you start – it’s where you finish that count.

2

Hi All,
I’ve got an error when I tried to replace the default bpslogo.png file with a new one of the
same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The error log shows as below:

Instead of replacing our logo (which goes with our copyright) why not
use the Theme Editor we provide to add your own logo to the upper
righthand corner?

-kevin

3

Sorry, I didn’t notice that function when I was searching to replace png
file in RT location. Thanks for warning me that. I’ve changed it back.

Now I can set my logo from Tools->Configuration->Tools->Theme, thanks again
for your help.On Thu, Aug 8, 2013 at 10:34 PM, Kevin Falcone falcone@bestpractical.comwrote:

On Thu, Aug 08, 2013 at 03:26:13PM +0800, Chrilly Cheng wrote:

Hi All,
I’ve got an error when I tried to replace the default bpslogo.png
file with a new one of the
same name in RT(/usr/share/request-tracker4/html/NoAuth/images). The
error log shows as below:

Instead of replacing our logo (which goes with our copyright) why not
use the Theme Editor we provide to add your own logo to the upper
righthand corner?

-kevin

[error]: ‘<&’ without matching ‘&>’ at
/usr/share/request-tracker4/html/NoAuth/images/bpslogo.png line 32
(/usr/share/request-tracker4/lib/RT/Interface/Web/Handler.pm:209)
On line 209 of Handler.pm file, it is:
sub HTML::Mason::Exception::as_rt_error {
my ($self) = @_;
$RT::Logger->error( $self->full_message ); #line 209
return “An internal RT error has occurred. Your administrator can
find more details in RT’s
log files.”;
}
I checked the Hander.pm file but cant figure out anything. Please
help.
BTW, my RT version is 4.0.7

Br
Vodar
It’s not where you start – it’s where you finish that count.