Hi,
I’ve edited the regular expression that is matched against subjects to
look like
m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
([^/]+)/?(.*)\s+is\s+(\w+)}i
which should match, provided I’m not wrong, something like
PROBLEM alert Service Alt: server/server_service is WARNING
RECOVERY alert Service Alt: server/server_service is OK
However, I see messages are not merged and by inspecting the log I get
this error:
X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:659)
[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients from
Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:682)
[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
delivery on transaction #19182
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:704)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL #103/19182 - Scrip 4 On
Create Notify AdminCcs (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:301)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:352)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn #19182
of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn #19182
of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and OK
(/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can’t call
method “SetStatus” on an undefined value at
/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 79.
Stack:
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue ‘Nagios’
by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)
[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for TransactionBatch
stage with applicable type(s) Create for txn #19182 on ticket #103
(/opt/rt4/sbin/…/lib/RT/Scrips.pm:367)
Any idea?
Thanks,
Giuseppe
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
Hi Giuseppe
you need to update the VALUE param of $tickets->LimitSubject() accordingly,
the code is below the regex about 12 lines.
best wishes
sunnavyOn 11-06-21 15:32, Giuseppe Sollazzo wrote:
Hi,
I’ve edited the regular expression that is matched against subjects
to look like
m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
([^/]+)/?(.*)\s+is\s+(\w+)}i
which should match, provided I’m not wrong, something like
PROBLEM alert Service Alt: server/server_service is WARNING
RECOVERY alert Service Alt: server/server_service is OK
However, I see messages are not merged and by inspecting the log I
get this error:
X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:659)
[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:682)
[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
delivery on transaction #19182
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:704)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL #103/19182 - Scrip 4 On
Create Notify AdminCcs
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:301)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:352)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and
OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can’t
call method “SetStatus” on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 79.
Stack:
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
‘Nagios’ by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)
[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
TransactionBatch stage with applicable type(s) Create for txn #19182
on ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:367)
Any idea?
Thanks,
Giuseppe
–
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
2011 Training: http://bestpractical.com/services/training.html
Hi Sunnavy,
many thanks - it now makes sense 
I had missed that bit of code.
Any plan to make the regexp customisable in future releases?
GOn 21/06/11 16:09, sunnavy wrote:
Hi Giuseppe
you need to update the VALUE param of $tickets->LimitSubject() accordingly,
the code is below the regex about 12 lines.
best wishes
sunnavy
On 11-06-21 15:32, Giuseppe Sollazzo wrote:
Hi,
I’ve edited the regular expression that is matched against subjects
to look like
m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
([^/]+)/?(.*)\s+is\s+(\w+)}i
which should match, provided I’m not wrong, something like
PROBLEM alert Service Alt: server/server_service is WARNING
RECOVERY alert Service Alt: server/server_service is OK
However, I see messages are not merged and by inspecting the log I
get this error:
X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:659)
[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:682)
[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
delivery on transaction #19182
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:704)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL #103/19182 - Scrip 4 On
Create Notify AdminCcs
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:301)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:352)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and
OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can’t
call method “SetStatus” on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 79.
Stack:
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
‘Nagios’ by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)
[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
TransactionBatch stage with applicable type(s) Create for txn #19182
on ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:367)
Any idea?
Thanks,
Giuseppe
–
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
not yet, I’ll think about that though.
thanks.
best wishes
sunnavyOn 11-06-21 16:22, Giuseppe Sollazzo wrote:
Hi Sunnavy,
many thanks - it now makes sense I had missed that bit of code.
Any plan to make the regexp customisable in future releases?
G
On 21/06/11 16:09, sunnavy wrote:
Hi Giuseppe
you need to update the VALUE param of $tickets->LimitSubject() accordingly,
the code is below the regex about 12 lines.
best wishes
sunnavy
On 11-06-21 15:32, Giuseppe Sollazzo wrote:
Hi,
I’ve edited the regular expression that is matched against subjects
to look like
m{(PROBLEM|RECOVERY|ACKNOWLEDGEMENT)\s+alert\s+(Service|Host) Alt:
([^/]+)/?(.*)\s+is\s+(\w+)}i
which should match, provided I’m not wrong, something like
PROBLEM alert Service Alt: server/server_service is WARNING
RECOVERY alert Service Alt: server/server_service is OK
However, I see messages are not merged and by inspecting the log I
get this error:
X-RT-Original-Encoding: utf-8
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:659)
[Tue Jun 21 14:28:02 2011] [debug]: Removing deferred recipients
from Bcc: line (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:682)
[Tue Jun 21 14:28:02 2011] [debug]: Setting deferred recipients for
attribute creation (/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:691)
[Tue Jun 21 14:28:02 2011] [debug]: No recipients found for deferred
delivery on transaction #19182
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:704)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL #103/19182 - Scrip 4 On
Create Notify AdminCcs
(/opt/rt4/sbin/…/lib/RT/Action/SendEmail.pm:301)
[Tue Jun 21 14:28:02 2011] [info]:
rt-4.0.0-8571-1308666481-267.103-4-0@SGUL No recipients found. Not
sending. (/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:352)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #11 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [debug]: Committing scrip #12 on txn
#19182 of ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:183)
[Tue Jun 21 14:28:02 2011] [info]: Extracted type, category, host,
problem_type and problem_severity from
subject with values RECOVERY, Service, sambadev2, sambadev2_root and
OK (/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:36)
[Tue Jun 21 14:28:02 2011] [error]: Scrip Commit 12 died. - Can’t
call method “SetStatus” on an undefined value at /opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm
line 79.
Stack:
[/opt/rt4/local/plugins/RT-Extension-Nagios/lib/RT/Action/UpdateNagiosTickets.pm:79]
[/opt/rt4/sbin/…/lib/RT/ScripAction.pm:232]
[/opt/rt4/sbin/…/lib/RT/Scrip.pm:475]
[/opt/rt4/sbin/…/lib/RT/Scrips.pm:189]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:198]
[/opt/rt4/sbin/…/lib/RT/Record.pm:1450]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:669]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1495]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]
(/opt/rt4/sbin/…/lib/RT/Scrip.pm:483)
[Tue Jun 21 14:28:02 2011] [info]: Ticket 103 created in queue
‘Nagios’ by gsollazz (/opt/rt4/sbin/…/lib/RT/Ticket.pm:681)
[Tue Jun 21 14:28:02 2011] [debug]: Found 0 scrips for
TransactionBatch stage with applicable type(s) Create for txn #19182
on ticket #103 (/opt/rt4/sbin/…/lib/RT/Scrips.pm:367)
Any idea?
Thanks,
Giuseppe
–
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
2011 Training: http://bestpractical.com/services/training.html
2011 Training: http://bestpractical.com/services/training.html
–
Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George’s, University Of London
Cranmer Terrace
London SW17 0RE
Email: gsollazz@sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583
2011 Training: http://bestpractical.com/services/training.html