Error when changing $ParseNewMessageForTicketsCC

RT Users
1

I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.

I tried this:

For ticket 226, need to add the following lines for a cc to be added

from an email created ticket. added by DOC 20080422

Set($ParseNewMessageForTicketCcs, 1);
Set($RTAddressRegexp,
^(content@tickets.xxxxxxx.com|support@tickets.xxxxxxx.com|editorial@tickets.xxxxxxx.com|general@tickets.xxxxxxx.com|implementations@tickets.xxxxxxx.com|itrequest@tickets.xxxxxxx.com|qa@tickets.xxxxxxx.com|rfe@tickets.xxxxxxx.com|development@tickets.xxxxxxx.com)$);

and I tried this:

For ticket 226, need to add the following lines for a cc to be added

from an email created ticket. added by DOC 20080422

=[Set($ParseNewMessageForTicketCcs, 1);]
=[Set($RTAddressRegexp,
^(content@tickets.xxxxxxx.com|support@tickets.xxxxxxx.com|editorial@tickets.xxxxxxx.com|general@tickets.xxxxxxx.com|implementations@tickets.xxxxxxx.com|itrequest@tickets.xxxxxxx.com|qa@tickets.acquiremedia.com|rfe@tickets.xxxxxxx.com|development@tickets.xxxxxxx.com)$);]

For both of them the startup error was
" [Tue Apr 22 21:09:55 2008] [error] Can’t load Perl file:
/usr/local/rt3/bin/webmux.pl for server tickets.xxxxxxxx.com:0, exiting…"

Webmux.pl existing in that path and looks fine (at least upon cursory
examination).

Any ideas?
View this message in context: http://www.nabble.com/Error-when-changing-%24ParseNewMessageForTicketsCC-tp16834733p16834733.html

2

Try quoting the regex: Set($RTAddressRegExp, ‘^(content\blah\blah…)$’);

At 11:00 AM 4/23/2008, lgrella wrote:

I am trying to change the $ParseNewMessageForTicketsCC in the
RT_SiteConfig.pm.

I tried this:

For ticket 226, need to add the following lines for a cc to be added

from an email created ticket. added by DOC 20080422

Set($ParseNewMessageForTicketCcs, 1);
Set($RTAddressRegexp,
^(content@tickets.xxxxxxx.com|support@tickets.xxxxxxx.com|editorial@tickets.xxxxxxx.com|general@tickets.xxxxxxx.com|implementations@tickets.xxxxxxx.com|itrequest@tickets.xxxxxxx.com|qa@tickets.xxxxxxx.com|rfe@tickets.xxxxxxx.com|development@tickets.xxxxxxx.com)$);

and I tried this:

For ticket 226, need to add the following lines for a cc to be added

from an email created ticket. added by DOC 20080422

=[Set($ParseNewMessageForTicketCcs, 1);]
=[Set($RTAddressRegexp,
^(content@tickets.xxxxxxx.com|support@tickets.xxxxxxx.com|editorial@tickets.xxxxxxx.com|general@tickets.xxxxxxx.com|implementations@tickets.xxxxxxx.com|itrequest@tickets.xxxxxxx.com|qa@tickets.acquiremedia.com|rfe@tickets.xxxxxxx.com|development@tickets.xxxxxxx.com)$);]

For both of them the startup error was
" [Tue Apr 22 21:09:55 2008] [error] Can’t load Perl file:
/usr/local/rt3/bin/webmux.pl for server tickets.xxxxxxxx.com:0, exiting…"

Webmux.pl existing in that path and looks fine (at least upon cursory
examination).

Any ideas?

View this message in context:
http://www.nabble.com/Error-when-changing-%24ParseNewMessageForTicketsCC-tp16834733p16834733.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.

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Security Analyst
San Diego State University