Yes I have, but it makes no difference.
Also it seems to be coming up with another error when you try and take or
display a ticket in the normal WebUI:
component stack: /Ticket/Elements/ShowTransaction [standard]
/Ticket/Elements/ShowHistory [standard]
/Ticket/Display.html [standard]
/autohandler [standard]
code stack:
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction:79
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory:29
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html:124
/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:66
raw_error
raw error:
error while executing /Ticket/Elements/ShowTransaction [standard]:
RT::Attachment::Parent Unimplemented in HTML::Mason::Commands.
(/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
79)
HTML::Mason::Interp::ANON(‘RT::Attachment::Parent Unimplemented in
HTML::Mason::Commands. (…’) called at
/usr/local/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Record.pm line 454
DBIx::SearchBuilder::Record::AUTOLOAD(‘RT::Attachment=HASH(0x8cd4868)’)
called at
/usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowTransaction line
79
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x8c60520)’,
‘Transaction’, ‘RT::Transaction=HASH(0x8da3cd4)’, ‘ShowHeaders’, undef,
‘Collapsed’, 0) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8d3c50
0)’, ‘Ticket’, ‘RT::Ticket=HASH(0x8c60520)’, ‘Transaction’,
‘RT::Transaction=HASH(0x8da3cd4)’, ‘ShowHeaders’, undef, ‘Collapsed’, …)
called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line
653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)’, ‘ShowTransaction’, ‘Ticket’, ‘RT::Ticket=HASH(0x8c60520)’,
‘Transaction’, ‘RT::Transaction=HASH(0x8da3cd4)’, ‘ShowHeaders’, undef, …)
called at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Elements/ShowHistory
line 29
HTML::Mason::Commands::ANON(‘Ticket’, ‘RT::Ticket=HASH(0x8c60520)’,
‘Collapsed’, 0, ‘ShowHeaders’, undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8d1e16
8)’, ‘Ticket’, ‘RT::Ticket=HASH(0x8c60520)’, ‘Collapsed’, 0, ‘ShowHeaders’,
undef) called at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm
line 653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)’, ‘/Ticket/Elements/ShowHistory’, ‘Ticket’,
‘RT::Ticket=HASH(0x8c60520)’, ‘Collapsed’, 0, ‘ShowHeaders’, undef) called
at /usr/local/rt2/WebRT/data/obj/STANDARD/Ticket/Display.html line 124
HTML::Mason::Commands::ANON(‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x8c5244
c)’, ‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)’, ‘HTML::Mason::Component::FileBased=HASH(0x8c5244c)’, ‘id’, 2) called
at /usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x
8d957c4)’) called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler line
66
HTML::Mason::Commands::ANON(‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x861734
4)’, ‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)’, ‘HASH(0x8da29dc)’,
‘HTML::Mason::Component::FileBased=HASH(0x8617344)’, ‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957
c4)’, ‘/Ticket/Display.html’, ‘id’, 2) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1(‘HTML::Mason::ApacheHandler=HAS
H(0x8b451f4)’, ‘Apache=SCALAR(0x8c5f758)’,
‘HTML::Mason::Request::ApacheHandler=HASH(0x8d957c4)’, undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(
0x8b451f4)’, ‘Apache=SCALAR(0x8c5f758)’) called at
/usr/local/rt2/bin/webmux.pl line 158
RT::Mason::handler(‘Apache=SCALAR(0x8c5f758)’) called at /dev/null line 0
eval {…} called at /dev/null line 0From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: 05 September 2001 17:33
To: Fergus Mount
Cc: rt-users@fsck.com
Subject: Re: [rt-users] Error using SelfService
have you stopped and started apache since upgrading to 2.0.6?
I am getting this error when using the self service area of RT2 I have
2.0.6, and I have tried with different user, but everytime I get this
error.
A user can create a ticket in the standard WebUI and it works fine. I
checked to see if the dependencies are up to date and they are fine
according to ‘make testdeps’.
Thanks
here is the error:
Mason error
component stack: /SelfService/Display.html [standard]
/autohandler [standard]
code stack: :
/usr/local/rt2/WebRT/data/obj/STANDARD/autohandler:52
raw_error
raw error:
error while executing /SelfService/Display.html [standard]:
Undefined subroutine &HTML::Mason::Commands::MakeMIMEEntity called at
/usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44,
line 41.
HTML::Mason::Interp::ANON(‘Undefined subroutine
&HTML::Mason::Commands::MakeMIMEEntity call…’) called at
/usr/local/rt2/WebRT/data/obj/STANDARD/SelfService/Display.html line 44
HTML::Mason::Commands::ANON(‘Requestors’, ‘fergus@realise.com’, ‘Cc’,
‘’, ‘Subject’, ‘Test’, ‘Queue’, 1, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x8ceb40
c)', ‘Requestors’, ‘fergus@realise.com’, ‘Cc’, ‘’, ‘Subject’, ‘Test’,
‘Queue’, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', ‘HTML::Mason::Component::FileBased=HASH(0x8ceb40c)’, ‘Requestors’,
‘fergus@realise.com’, ‘Cc’, ‘’, ‘Subject’, ‘Test’, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 316
HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0x
8dc9b28)') called at /usr/local/rt2/WebRT/data/obj/STANDARD/autohandler
line
52
HTML::Mason::Commands::ANON(‘Requestors’, ‘fergus@realise.com’, ‘Cc’,
‘’, ‘Subject’, ‘Test’, ‘Queue’, 1, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Component.pm line 131
HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x861660
c)', ‘Requestors’, ‘fergus@realise.com’, ‘Cc’, ‘’, ‘Subject’, ‘Test’,
‘Queue’, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 653
HTML::Mason::Request::comp('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', ‘HASH(0x8dc6d5c)’,
‘HTML::Mason::Component::FileBased=HASH(0x861660c)’, ‘Requestors’,
‘fergus@realise.com’, ‘Cc’, ‘’, ‘Subject’, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/Request.pm line 159
HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b
28)', ‘/SelfService/Display.html’, ‘Requestors’, ‘fergus@realise.com’,
‘Cc’,
‘’, ‘Subject’, ‘Test’, …) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 914
HTML::Mason::ApacheHandler::handle_request_1('HTML::Mason::ApacheHandler=HAS
H(0x8b451f4)', ‘Apache=SCALAR(0x8ce6688)’,
‘HTML::Mason::Request::ApacheHandler=HASH(0x8dc9b28)’, undef) called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
eval {…} called at
/usr/local/lib/perl5/site_perl/5.6.0/HTML/Mason/ApacheHandler.pm line 560
HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(
0x8b451f4)', ‘Apache=SCALAR(0x8ce6688)’) called at
/usr/local/rt2/bin/webmux.pl line 158
RT::Mason::handler(‘Apache=SCALAR(0x8ce6688)’) called at /dev/null line 0
eval {…} called at /dev/null line 0
Fergus Mount Systems Support
0131 476 6000 Realise Ltd
fergus@realise.com www.realise.com
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