Error saving changes in Edit.html

RT Users
1

Hi everyone,

We have:

        -RT 3.7.5

        - DBIx-SearchBuilder-1.45.

        -RTFM 2.2 ORC5

        -RT-IR 2.1.5

        -Apache 1.3.34 / FastCgi

Hello, If I try to edit an Incident or an Incident Report and I click in
Save Changes,

i get this error:

error: Can’t call method “id” on an undefined value at
/opt/rt3/lib/RT/Interface/Web.pm line 1179.

context:

…

1175: next unless $arg =~
/^Object-([\w:]+)-(\d*)-CustomField-(\d+)-(.*)$/;

1176:

1177:

1178: my $Object = $args{‘Object’} if exists $args{‘Object’};

1179: my $id = $Object->id || 0;

1180:

1181: # For each of those objects, find out what custom fields we
want to work with.

1182: $custom_fields_to_mod{ $1 }{ $2 || $id }{ $3 }{ $4 } =
$ARGSRef->{ $arg };

1183: }

…

code stack: /opt/rt3/lib/RT/Interface/Web.pm:1179

/opt/rt3/lib/RT/Interface/Web.pm:1163

/opt/rt3/share/html/RTIR/Incident/Edit.html:181

/opt/rt3/share/html/RTIR/Edit.html:232

/opt/rt3/share/html/autohandler:290

Can’t call method “id” on an undefined value at
/opt/rt3/lib/RT/Interface/Web.pm line 1179.

Has anyone seen this before?

Thanks in advance,

Nacho.

2

Hi everyone,

We have:

        -RT 3.7.5

        - DBIx-SearchBuilder-1.45.

        -RTFM 2.2 ORC5

        -RT-IR 2.1.5

        -Apache 1.3.34 / FastCgi

Hello, If I try to edit an Incident or an Incident Report and I
click in Save Changes,

i get this error:

You likely want to come up to a more recent RT/RTIR snapshot. We’ve
fixed a whole slew of bugs in the current development series.

Best,
Jesse

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