I have a RT 4.4.1 and I have a default queue named RT-Test. Someone sent a ticket to this queue. as this queue administrator, I want to resolve this ticket. the problem is when I want to resolve (or any change status) or reply this ticket, RT denies to do so and gives me this Error:
The system is unable to sign outgoing email messages. This usually indicates that the passphrase was mis-set, or that GPG Agent is down. Please alert your system administrator immediately. The problem addresses are:
I searched on the internet for any clue. someone said check that your GnuPG is not enabled in RT_SiteConfig.pm. I do so and there was nothing.
can anybody help me with this?