Hi RT Team,
We have configured RT External Storage (Disk) in our RT landscape as per the documentation provided in RT, but when we are trying to run the below command we are getting error
“[9308] [Tue Apr 26 12:07:54 2022] [critical]: %ExternalStorage is not configured (/opt/rt5/sbin/…/lib/RT.pm:409)
%ExternalStorage is not configured”
Command we are executing
“./rt-externalize-attachments --age=700 --verbose --batchsize=10”
Configuration we have done in RT Site Config (we have also restarted the web service after configuration)
“Plugin(‘RT::Extension::ExternalStorage’);”
“Set(%ExternalStorage,
Type => ‘Disk’,
Path => ‘/opt/rt5/var/attachments’
);”
Kindly help us on this error.