Error initializing database


I’m trying to setup RT 3.6.4 to work on RHEL4… following the howto
at I found an
error when trying to:

[root@ironman rt-3.6.4]# make initialize-database

MySQL runs on another host, which I have configured at

The error follows at the end of the message. Thanks in advance and best regards.

[root@ironman rt-3.6.4]# make initialize-database
/usr/bin/perl //opt/rt3/sbin/rt-setup-database --action init --dba
root --prompt-for-dba-password
In order to create or update your RT database,this script needs to
connect to your mysql instance on thor.chg as root.
Please specify that user’s database password below. If the user has no database
password, just press return.

Now creating a database for RT.
Creating mysql database rt3.
Now populating database schema.
Creating database schema.
Done setting up database schema.
Now inserting database ACLs
DBD::mysql::st execute failed: Access denied for user ‘root’@’%’ to
database ‘rt3’ at //opt/rt3/sbin/rt-setup-database line 353,
line 463.
Problem with statement:
rt_user@‘thor.chg’ IDENTIFIED BY ‘rt_user’;
Access denied for user ‘root’@’%’ to database ‘rt3’ at
//opt/rt3/sbin/rt-setup-database line 354, line 463.
make: *** [initialize-database] Error 255