Error in ExtractCustomFieldValues

RT Users
1

Hi,

I have installed the ExtractCustomFieldValues module, and it is working
perfectly…Except for the following error in the messages log. This
error occurs with every new ticket entered through email.

Any ideas?

Thank you,

Paul

Error:

May 26 21:06:01 <user.err> servicedesk RT: Can’t find string terminator
";" anywhere before EOF at (eval 597) line 2. Stack: [(eval 597):2]

[/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti
on/ExtractCustomFieldValues.pm:204]

[/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti
on/ExtractCustomFieldValues.pm:106]

[/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti
on/ExtractCustomFieldValues.pm:185]

[/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/lib/RT/Acti
on/ExtractCustomFieldValues.pm:113]

[/opt/rt/bin/…/lib/RT/ScripAction_Overlay.pm:238]

[/opt/rt/bin/…/lib/RT/Scrip_Overlay.pm:464]

[/opt/rt/bin/…/lib/RT/Scrips_Overlay.pm:196]

[/opt/rt/bin/…/lib/RT/Transaction_Overlay.pm:188]

[/opt/rt/bin/…/lib/RT/Record.pm:1457]

[/opt/rt/bin/…/lib/RT/Ticket_Overlay.pm:656]

[/opt/rt/bin/…/lib/RT/Interface/Email.pm:1444]

[/opt/rt/share/html/REST/1.0/NoAuth/mail-gateway:61]

(/opt/rt/local/plugins/RT-Extension-ExtractCustomFieldValues/li

RT 3.8.7

OS OEL 5.4 64bit

Apache 2.2.3

2

I have installed the ExtractCustomFieldValues module, and it is working perfectly…Except
for the following error in the messages log. This error occurs with every new ticket entered
through email.

May 26 21:06:01 <user.err> servicedesk RT: Can’t find string terminator “;” anywhere before
EOF at (eval 597) line 2. Stack: [(eval 597):2]

Sounds like your template has a syntax error, most likely in the
postedit clause

-kevin

3

Thank you Kevin.

The error was in the template, I did not specify a post command and did
not leave room for it. In essence, I was one | short.

Appreciate the help.

Rgds,

PaulFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Thursday, May 27, 2010 12:02 PM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Error in ExtractCustomFieldValues

I have installed the ExtractCustomFieldValues module, and it is
working perfectly…Except
for the following error in the messages log. This error occurs with
every new ticket entered
through email.

May 26 21:06:01 <user.err> servicedesk RT: Can’t find string
terminator “;” anywhere before
EOF at (eval 597) line 2. Stack: [(eval 597):2]

Sounds like your template has a syntax error, most likely in the
postedit clause

-kevin