Error in Dashboard

RT Users
1

Hello All
How can I track down which dashboard is producing this error?

Failed to load dashboard 757: Could not load object for RT::Group-44

I already disable all dashboard for group 44.

Thanks In advance.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

2

Hello,

I already disable all dashboard for group 44.

How did you do this?

How can I track down which dashboard is producing this error?

Failed to load dashboard 757: Could not load object for RT::Group-44

Its going to be an attribute record with id 757. From your RT install
directory, run the command:

sbin/rt-attributes-viewer 757

And it will give you information about the dashboard, such as the name.

Regards,

3

Hello all

Bumping this to see if I can get some direction?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: Bryon Baker
Sent: Thursday, July 09, 2015 3:01 PM
To: RT Users (rt-users@lists.bestpractical.com); ‘rt-users-request@lists.bestpractical.com’
Subject: Error in Dashboard.

Hello All
How can I track down which dashboard is producing this error?

Failed to load dashboard 757: Could not load object for RT::Group-44

I already disable all dashboard for group 44.

Thanks In advance.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

4

Another error from same dashboard.

Failed to load dashboard 757: Failed to load dashboard 757: Couldn’t find row (/opt/rt4/share/html/Elements/Tabs:471)

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
"Servicing North America with Local Care"From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Wednesday, July 22, 2015 10:24 AM
To: RT Users (rt-users@lists.bestpractical.com); ‘rt-users-request@lists.bestpractical.com’
Subject: Re: [rt-users] Error in Dashboard.

Hello all

Bumping this to see if I can get some direction?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

From: Bryon Baker
Sent: Thursday, July 09, 2015 3:01 PM
To: RT Users (rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com); ‘rt-users-request@lists.bestpractical.com’
Subject: Error in Dashboard.

Hello All
How can I track down which dashboard is producing this error?

Failed to load dashboard 757: Could not load object for RT::Group-44

I already disable all dashboard for group 44.

Thanks In advance.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:bbaker@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

5

Bumping this to see if I can get some direction?

Hi Bryon, perhaps you missed my reply? Here it is:On 7/11/15 1:52 PM, Todd Wade wrote:

On 7/9/15 4:00 PM, Bryon Baker wrote:

I already disable all dashboard for group 44.

How did you do this?

How can I track down which dashboard is producing this error?

Failed to load dashboard 757: Could not load object for
RT::Group-44

Its going to be an attribute record with id 757. From your RT
install directory, run the command:

sbin/rt-attributes-viewer 757

And it will give you information about the dashboard, such as the
name.

6

Another error from same dashboard.

Failed to load dashboard 757: Failed to load dashboard 757: Couldn’t
find row (/opt/rt4/share/html/Elements/Tabs:471)

You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719

Chris

7

Another error from same dashboard.

Failed to load dashboard 757: Failed to load dashboard 757: Couldn’t
find row (/opt/rt4/share/html/Elements/Tabs:471)

You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719

Chris

8

Thanks for the response Chris.

I look at the open ticket but they do not mention a work around.
Do you know of a work around to fix the issue?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bbaker@copesan.com

“Servicing North America with Local Care”-----Original Message-----
From: Christian Loos [mailto:cloos@netsandbox.de]
Sent: Thursday, July 23, 2015 7:00 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com); todd@bestpractical.com
Subject: Re: Error in Dashboard.

Am 22.07.2015 um 17:25 schrieb Bryon Baker:

Another error from same dashboard.

Failed to load dashboard 757: Failed to load dashboard 757: Couldn’t
find row (/opt/rt4/share/html/Elements/Tabs:471)

You hit this bug:
https://issues.bestpractical.com/Ticket/Display.html?id=29719

Chris

9

Attached a script I use to find the users with the deleted dashboard in
their config.
Then go to Admin->Users, then goto “Dashboards in menu” on the users
page, mark the delete dashboard in the right select box (it will be a
line without a name) and then hit Delete.

ChrisAm 23.07.2015 um 16:24 schrieb Bryon Baker:

Thanks for the response Chris.

I look at the open ticket but they do not mention a work around.
Do you know of a work around to fix the issue?

Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 . 262-783-6261 ext. 2296
bbaker@copesan.com
www.copesan.com
“Servicing North America with Local Care”

-----Original Message-----
From: Christian Loos [mailto:cloos@netsandbox.de]
Sent: Thursday, July 23, 2015 7:00 AM
To: Bryon Baker
Cc: RT Users (rt-users@lists.bestpractical.com); todd@bestpractical.com
Subject: Re: Error in Dashboard.

Am 22.07.2015 um 17:25 schrieb Bryon Baker:

Another error from same dashboard.

Failed to load dashboard 757: Failed to load dashboard 757: Couldn’t
find row (/opt/rt4/share/html/Elements/Tabs:471)

You hit this bug:
Login

Chris

rt-find-dashboardsinmenu (1.55 KB)