Error display in Web UI on Resolve

RT Users
1

Hi all.
I run rt 3.2.2, perl 5.8.6, redhat linux 8.0, mod_perl 1 on apache 1.1.9 and mysql 4.1.9. I get this error anytime i click on resolve and i’ve not been able to get any mails out of RT. I’ve configured all the scrips to notify owners, requestors, adminccs on create, owner change, status change etc but they are not sending the mails out. please, can someone help me out. I get the error below on the web UI whenever i click on resolve:
(Check boxes to disable notifications to the listed recipients)

On Comment Notify AdminCcs as Comment with template Admin Comment

System error
error: Can’t locate object method “To” via package “RT::Action::NotifyAsComment” at /opt/rt3/share/html/Ticket/Elements/PreviewScrips line 101.
context: … 97: <%$scrip->Description%>
98: <&|/l, $scrip->ConditionObj->Name, $scrip->ActionObj->Name, $scrip->TemplateObj->Name&>[_1] [_2] with template [_3]</&>99:
100: %foreach my $type qw(To Cc Bcc) {101: %my @addresses = $scrip->ActionObj->Action->$type();102:

    103: %foreach my $addr (@addresses) {104:
  • <%loc($type)%>: <%$addr->address%>105: % }… code stack: /opt/rt3/share/html/Ticket/Elements/PreviewScrips:101
    /opt/rt3/share/html/Ticket/Update.html:121
    /opt/rt3/share/html/autohandler:221
    raw error

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2

oops, me is going to test it, soon.

Oluwatomisin Ilori wrote:

3

This is also part of the error. Please, any help would be greatly appreciated.

Can’t locate object method “To” via package “RT::Action::Notify” at /opt/rt3/share/html/Ticket/Elements/PreviewScrips line 101.Trace begun at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Exceptions.pm line 131HTML::Mason::Exceptions::rethrow_exception(‘Can't locate object method “To” via package “RT::Action::Notify” at /opt/rt3/share/html/Ticket/Elements/PreviewScrips line 101.^J’) called at /opt/rt3/share/html/Ticket/Elements/PreviewScrips line 101HTML::Mason::Commands::ANON(‘TicketObj’, ‘RT::Ticket=HASH(0x975a3d0)’, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line 136HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98e6580)’, ‘TicketObj’, ‘RT::Ticket=HASH(0x975a3d0)’, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 1074eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line
1068HTML::Mason::Request::comp(undef, undef, ‘TicketObj’, ‘RT::Ticket=HASH(0x975a3d0)’, ‘Action’, ‘Respond’, ‘id’, 3) called at /opt/rt3/share/html/Ticket/Update.html line 121HTML::Mason::Commands::ANON(‘Action’, ‘Respond’, ‘id’, 3, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line 136HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x899b10c)’, ‘Action’, ‘Respond’, ‘id’, 3, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 1074eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 1068HTML::Mason::Request::comp(undef, undef, ‘Action’, ‘Respond’, ‘id’, 3, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 760HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x9a36618)’, ‘Action’, ‘Respond’, ‘id’, 3) called at
/opt/rt3/share/html/autohandler line 221HTML::Mason::Commands::ANON(‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Component.pm line 136HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x971d4b0)’, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 1069eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 1068HTML::Mason::Request::comp(undef, undef, undef, ‘Action’, ‘Respond’, ‘id’, 3) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 338eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 338eval {…} at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/Request.pm line 297HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9a36618)’) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134eval {…} at
/usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 134HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9a36618)’) called at /usr/local/perl-5.8.6/lib/site_perl/5.8.6/HTML/Mason/ApacheHandler.pm line 827HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9675f3c)’, ‘Apache=SCALAR(0x98eb670)’) called at /opt/rt3/bin/webmux.pl line 126eval {…} at /opt/rt3/bin/webmux.pl line 126RT::Mason::handler(‘Apache=SCALAR(0x98eb670)’) called at /dev/null line 0eval {…} at /dev/null line 0

Oluwatomisin Ilori wrote:

Thanks so much, pls I would be very glad if u can help me look thru
this. I discovered that it’s only when I click on reply/resolve/comment
that i get this error using the root account or an account that has
super user rights.

Thanks.

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