We’ve been using RT 3.2.1 for many months now.
All of a sudden, when users reply to e-mail sent from RT with the subject
line intact, they get back a
message saying “Message not recorded. Could not find ticket with id #”
where # is the automatically generated ticket number in RT
These ticket numbers are valid and can be seen within RT itself.
What could be wrong? Where could we look for clues?
A N Ananth ananth@prismMicrosys.com
Prism Microsystems, Inc Tel: 410.953.6776 x223